Head of Commercial and Administration

• Dec 2022 - Present

Senior Business Consultant

• Jun 2021 - Dec 2022

Consulting @BNP Paribas LisbonTarget Operating Model - Project Manager- Facilitate and ensure the success of projects while striving for the continuous improvement of the project management methodologies and associated tools and techniques.- Advise, manage or lead projects ensuring that the key project outcomes are delivered.- Ensure meaningful project structure and governance, and the management of key stakeholders.- Provide method and expertise to frame and execute projects, or specific project streams, on time, on quality and on budget.- Organize and manage meetings and workshops using pertinent techniques and providing perceptive results.- Support clients in implementing project outcomes and follow-up outcomes with clients.- Support or manage the preparation and delivery of presentations and reporting for clients and management.- Provide continuous support to the other team members, including coaching other team members.- Facilitate the knowledge sharing within the team.- Contribute to the continuous improvement of the team and its methodologies.

Management Consultant

• Jan 2019 - Dec 2022

Offer management solutions to companies on projects or assessments as required, typically on process improvement, strategical planning, financial analysis, performance analysis, project management and so forth.Business advisory and coaching to business owners with the goal of helping them identify, plan and prioritize what goals and strategies are needed to help progress the business closer to its goal.My portfolio of clients ranges from Hairdressers, Digital Marketing Agencies to Photographers, demonstrating the value of the service is not limited to a specific industry.

Accounts Payable Assistant

• Oct 2020 - May 2021

- Process Supplier Invoices for Payment.- Book in Stock using ORDERWISE and deal with discrepancies.- Organize office and assist associates in ways that optimize procedures.- Create and update records ensuring accuracy and validity of information.- Resolve office-related malfunctions and respond to requests or issues.- Maintain trusting relationships with suppliers, customers and colleagues.

Back Office Assistant

• Jun 2020 - Oct 2020

- Organize office and assist associates in ways that optimize procedures.- Sort and distribute communications in a timely manner.- Create and update records ensuring accuracy and validity of information.- Schedule and plan meetings and appointments.- Monitor level of supplies and handle shortages.- Resolve office-related malfunctions and respond to requests or issues.- Coordinate with other departments to ensure compliance with established policies.- Maintain trusting relationships with suppliers, customers and colleagues.

Business Systems Process Analyst

• Jun 2019 - Oct 2019

- Supporting the ERP Specialist in ensuring systems meet business requirements and fulfill user requirements.- Working with various departments and teams on wider business process to identify improvements and implement best practice using system capabilities.- Providing first and second line IT support for systems and applications.- Supporting the administration of system security, including routine back-ups and checks, to ensure security is effectively maintained.- Carrying out software upgrades/patch releases.- Conducting routine periodic activities in ERP system to provide supporting information for organisation and management.- Supporting and influencing continuous improvement projects, delivering within agreed timescales to the required level whilst ensuring stakeholder engagement across the business.

Business Analyst

• Mar 2016 - Dec 2018

#Functions#- Creating detailed business analysis, outlining problems, opportunities and solutions for the company.- Data gathering and reporting on market share.- Data entry, reconciliation and analysis.- Costing and pricing analysis.- Supply chain analysis.#Achievements#- Set up company’s first Customer Product trend data mining tool using document conversion techniques of incoming Purchase Orders to populate database and further assess market preferences by neighborhood, city, state, country to help the Marketing department tailor promotions and product mixes by area. - Implemented Stock management procedures and tracking tools that uses a stock rotation formula to determine ordering cycles and consumption trends of Finished Goods, Packing Materials and Raw materials, helping the company transition into a JIT strategy which significantly improved efficiency of space utilization, shelf life management and waste reduction. - Designed company’s procurement templates including the export Proforma invoice which automatically populates Arabic translations registered with the Food Authorities, product specifications, calculates net/gross weight, converting the process from a 2-3 hour activity to 15 minutes. - Responsible for supervising the Store team consisting of 9 members including designing and implementing a more efficient storage layout.- Project Leader – ERP selection, design and implementation.- Financial viability studies for current and future projects and products.

Finance Manager

• Jan 2013 - Jan 2016

- Managed the accounts and financial status of all 3 companies of the holding company.- Reviewed the annual budget plan, supervised the staff and oversaw the projects of the Accounting Consultancy Dep.- Worked as a business strategist to support company’s expansion plans, illustratively presented revenue generation models, brainstormed business development ideas to accommodate dynamic economic conditions, and conducted market studies.- Designated to function in the capacity of Assistant Managing Director in the absence of the Managing Director; responsible for handling a core team of 10.- Presented shareholders with relevant monthly reports, effectively discussing solutions of the problems highlighted.- Improved service delivery schedules by introducing a project tracking tool that updated the status of each project by stage of completion, task required, person responsible and designated deadlines.

Financial Assistant

• Jan 2013 - Oct 2013

- Process and prepare financial and business forms for the purpose of checking account balances.- Facilitating purchases.- Perform routine calculations to produce analyses and reports as requested by the finance director. - Help oversee and manage individual accounts.- Process Purchase Orders and Invoices.- Financial Data Entry.- Prepare budget and periodical reports.

Business Analyst

• Oct 2013 - Oct 2015

#Functions#- Creating detailed business analysis, outlining problems, opportunities and solutions for the company.- Data gathering and reporting on market share.- Data entry, reconciliation and analysis.#Achievements#- Created company’s first market data mining & analysis tool using data from the country’s 5 major Ports.- Lead the startup phase of the partnership agreement with BE FORWARD JP by structuring pricing strategy, operational procedures, CRM, including negotiating with partner into transitioning to pricing in local currency as sales volumes dropped with currency fluctuations.- Responsible for supervising a team of 2 members in customer care in the Liner department handling freight collection and claims from multiple lines such as MOL and MACS, including designing and implementing the tracking sheets for arrival notices and damage claims.- Youngest member in the company's 100-year history to participate in the annually held Performance Meeting (EXCO).- Achieved 100% collection rate in the Liner Department from a fluctuating 65% - 90% collection rate on previous periods, by setting up tracking sheets and security protocols, which in turn highlighted areas of risk that lead to a restructuring of personnel and procedures that ultimately resulted in a full proof collection method that was convenient for both business and customer.- Saved the company nearly 200,000.00 USD on container demurrage charges by analyzing the Port’s billing methods and negotiating a more accurate figure that reflected a fair amount for both Line and Port.

Container Claims Supervisor

• Feb 2014 - Nov 2014

- Investigating claims, analyzing evidence, assessing legal liability, determiningstrategy, defending claims, negotiating settlement and pursuing recoveries.- Recording matters and providing accurate statistics to Agency & HO management.- Appointing surveyors, solicitors, arbitrators etc. and negotiating their fees.- Liaising with all parties involved in the claims process including cargo interests,vessel owners, swop partners, charterers and insurers.- Supervising the recovery of container repair costs.- Supervising operational resolution of damaged container issues and subsequent costrecovery actions.- Notifying Cargo Arrival dates to Cargo Owners.

Shipping Agent

• Oct 2013 - Feb 2014

-Vessel clearing during berthing and un-berthing, thus coordinating with port authorities, e.g Maritime, Customs, Immigration, Quarantine, Port Operators & Cargo Owners. Thus on berthing terms (on FIFO) basis, safeguarding vessel security while on berth, thus having gangway guards onboard and coordinating with port security to avoid stowaways.- Organizing Vessel Crew Changes for on-signers & Off-signers, including transport arrangements, hotel bookings, Entry Visa arrangements and Ok to Board with Airliners.- Taking care of Passenger Vessels and coordinating with all entities as per their necessities e.g tourists guiding escorts/security and medical aid where/when necessary- Organizing Vessel provisions with Ship Chandlers.- Organizing Vessel Bunker between vessel representatives and fuel suppliers.-Tracking and updating vessel movements, Loading and Discharging progress to vessel operators, vessel charters, vessel masters and other interested entities.- Communicating with Vessel Operators, Vessel Charters, Vessel Masters and safeguarding the interest of each party.- Transportation arrangements for both Import and Export cargo.- Equipment arrangements for cargo loading and discharge operations.- Stuffing, de-stuffing, controlling temperature, reporting and taking care of Reefer Containers as per each product recommendations.