Operations Coordinator

• Aug 2017 - Present

 Responsible for processing and shipping out orders via different platforms from different warehouses Ensure orders reach customers smoothly and efficiently and troubleshoot when necessary Partner with logistics to consistently meet delivery expectations Work with FedEx and USPS claims  Consistently in contact with clients via phone/email offering great customer service Order entry through Sage  Prepare, compile, and sort documents for data entry Issue refunds/credits/prepayments regarding different customer’s needs  Work on different sales and specials throughout the year Check documents for accuracy, verify data, and request correct data where necessary  Maintain and replenish inventory as needed Participate in bi-annual physical inventories and with reconciliation process Communicate with international clients / meet international requirements for specific orders  Ensure compliance with all operational policies and procedures  Bloodwork testing middleman for physicians and laboratories – manage spreadsheets and reports Communicate and coordinate with internal departments Assist in various projects as needed on a day-to-day basis Help train new hires on operational procedures HR assistant to manager, offering help with PTO, state rules and regulations, onboarding, as well as COVID-19 State regulations

Office Coordinator

• Feb 2016 - Aug 2017

 Organize and input marketing metric sales figures every month  Work with an outside legal team on company’s patent and trademarks Input invoices – company bills, employee expense reports, etc.  Assist the Finance department by scanning/logging files; bank deposit runs; and data entry Assist the Operations team by answering basic questions regarding products; take orders; order entry through Sage Assist the Sales team by collecting and entering data; creating reports; ship marketing materials to customers; receive mail Assist in various ad hoc projects Personal assistant tasks for the Founder and Chairman of the company  Coordinate company events, holiday lunches/parties Help with running errands for different team members Greet visitors with upmost respect and courtesy Direct phone calls  Order and maintain office supplies

Office Coordinator

• Nov 2015 - Feb 2016

Operations Assistant to CEO & COO

• Sep 2014 - Jun 2015

 Searched for products and created presentations for clients  Processed incoming orders, coordinated shipments, handled customer related issues Developed and maintained working relationships with manufactures and clients Maintained electronic and hard copy filing system including address lists Adjusted priorities and schedules to meet the needs of the business and clients Coordinate appointments, meetings, conferences, interviews, corporate events Act as gatekeeper by screening phone calls, e-mails and visitors in order to efficiently manage executive’s time Perform multiple administrative projects simultaneously and monitor progress to ensure deadlines are met Assist with special projects relating to marketing and finance Help with personal assistant responsibilities such as running errands Provide executive support services such as acting as liaison between executive and internal/external contacts to ensure questions and concerns are resolved in a timely manner Ensure that deadlines are met in accordance with processing times set internally Handle confidential and sensitive information with professionalism due to high level of integrity Utilize spreadsheets to generate cost analysis reports, store client information, and track inventory Create presentations, newsletters, and promotional materials for executive and clients Answer clients questions and help resolve their problems within a reasonable time frame Oversee all office operations, office equipment and maintenance agreements Facilitate with the order and maintenance of building and office facilities including keeping office neat, organized, orderly Excel in analyzing and adjusting work procedures for maximum efficiency