Operations Manager

• May 2022 - Present

Operations Manager

• Sep 2020 - May 2022

Leading the operational side of Phoenix Studios, Temperley London by ensuring the smooth running of all day-to-day activities, to plan, design, implement, analyze and improve every aspect of the business operation in order to achieve the highest level of productivity. This includes logistics, budgets, inventories and staff management. Leading the operational side of Phoenix Studios, Temperley London by ensuring the smooth running of all day-to-day activities, to plan, design, implement, analyze and improve every aspect of the business operation in order to achieve the highest level of productivity. This includes logistics, budgets, inventories and staff management.

Project Manager, International Store Development

• Oct 2019 - Jul 2020

• Plan, tender, lead and direct the delivery of 24 new store projects in US, NZ and EU• Prepare and issue feasibility assessments and tender documentation• Direct, co-ordinate and supervise ordering and procurement• Monitor works and ensure compliance with relevant legislation• Ensure compliance with company standards, policies, and specifications• Report on and control project costs, and follow on with all settlement of accounts• Ensure completion to agreed timescales and, manage snagging and rectification of defects• Manage new store specifications – incorporating new design aspects and updates as required.• Support and manage aspects of the maintenance process for the company• Contact & liaison with Retail, VM, Finance and many other internal departments, external stakeholders, such as architects, developers, utility companies, contractors, and advisors

Retail Operations Manager, Global Retail Operations

• Jul 2018 - Oct 2019

• Project managed and insured a smooth opening/re-site/refit of 79 new MW stores and 20 Neon Sheep stores Globally • Managed an efficient team to support all retail stores across all regions • Managed a strong communication line between head office depts and stores to drive sales, compliance, and information requests• Visited stores to gain knowledge of promotions, seasonal layouts and stock and shop-fits• Forecasted NFS usage for all regions, budget the cost and analyse the best cost-efficient way to deliver effectively to new stores and replenishment• Launched Globally third-party stationary providers through Office Depot (Office Max, G&T)• Reviewed and identified operational improvements • Take the lead role in building a strong operations team• Use open feedback mechanism from the operations team to ensure the integration of the retail strategy, grown plan with other HO functions• Managed and attended Retail Dev projects• Instigated and implemented new policies/retail working practices

Operations Consultant

• Apr 2018 - Jun 2018

European Retail Operations

• Jan 2013 - Mar 2018

I am based in the Retail Office London and I am fortunate enough to work with some amazing colleagues in Netherlands, Germany, France, Ireland, Belgium, Spain and Portugal. During my work in Europe, I have also had the opportunity to work in Asia supporting our International team in Japan, China, Korea and Azerbaijan. • Strong knowledge of financial and operational reconciliations with our partners • Strong understanding of balance sheet, P&L and operational controls • Excellent analytical and communication skills together with good knowledge of Stock Control both from an operational and financial background • Operational experience with a sound financial and operational knowledge of stock/cost and risk control structures• Built strong relationships while partnering with all European Department stores, i.e. El Corte Ingles , Kadewe, Karstadt, De Bijenkorf, Galaries Lafayette and Printemp• Planned, organised and managed opening of stores, outlets and concession during the European expansion in collaboration with Country Manager, HR and Head of Retail Europe • Develop and maintain audit standards within the European market by applying the country specific laws and Ted Baker standards and expectations

European Payroll Specialist (Secondment)

• Oct 2017 - Jan 2018

• Reviewed and outlined all expectations from our European payroll contracts • Reviewed and restructured all payroll tools and procedures • Trained and supported the European Payroll specialist to provide a smoother run of the monthly payrolls • Wrote specific country payroll guides to support all specific legislations expectations for both Employer and Employee – collaborating both with HR Europe and Payroll Providers

Retail Operations, Secondment in Germany

• Jul 2012 - Dec 2012

• Opened 9 locations in Germany• Supervised and controlled set up of each location• Liaised with numerous departments in Headquarters • Involved in all aspects of opening - Logistics - Training and Recruitment of teams - Partnering with host department store - Liaised with B&M to agree stock package - Operational issues - Conducted visits with member of Senior Retail Team

Retail Operations, Stock Control Management

• Apr 2004 - Jun 2012

Covered Central London and French stores. Concessions in Spain, Italy and Korea