Chief Operations Officer

• Apr 2022 - Present

Vice President of Operations and Retail

• Feb 2018 - Apr 2022

Charged with overseeing the day to day operation of retail in San Francisco, San Mateo and Marin Counties which includes 21 locations, and growing. I focus on strategic planning, growth and execution to achieve the organizations goals and mission. My work insures that people are at the center of strategic initiatives to insure wholeness, development and business success. Created 3 new positions that enhanced the organizations leadership structure to increase business growth and promote bench strength as part of succession planning: The Senior Director position supports the VP of Retail with executing strategic initiatives and it's department development and growth. The Senior Manager program created a new leadership level that provides managers with the opportunity to expand their leadership capacity through multi-unit supervision and individual training that continue to build on their leadership competency and the managers they serve. In an effort to increase revenue and enhance the customer experience I instituted a Visual Team, charged with keeping a fresh look with in the retail stores and designing displays to captivate the customers creating a wow factor. Show less

Vice President Of Retail Operations

• May 2016 - Jan 2018

Lead and direct the company’s retail efforts by ensuring its profitability in order to support the overall mission. This includes management of all retail locations, e-commerce, logistics, warehouse operations including all retail channels, “after-market” sales and Recycling/Salvage. Additionally, balance internal management with external leadership, business development, and visibility to support growth goals of the company. Lead and direct the company’s retail efforts by ensuring its profitability in order to support the overall mission. This includes management of all retail locations, e-commerce, logistics, warehouse operations including all retail channels, “after-market” sales and Recycling/Salvage. Additionally, balance internal management with external leadership, business development, and visibility to support growth goals of the company.

Regional Director of Donor Services

• Nov 2009 - May 2016

Regionally monitored and analyzed store operations and reports, conducted quarterly store audits, conducted the hiring, developing, coaching, motivating and evaluating all of region’s management, conducted monthly store managers meeting, verified and approved invoices and paperwork, reviews and approves financial reports, assisted in financial budgeting, assisted with strategic planning for donor services programs and the entire agency, ensured stores revenue sales were obtained to increase Mission Services, addressed customer complaints, coordinated special events, assisted with coordination of transportation routing, and enforced, interpreted, and complied with company policy and procedures. Managed over 300 regional employees in 8 to 19 locationsRegion generated over $17 million in annual revenue (includes 8 locations)Participated with cross function project teamsAssisted in white paper writing Ensured a Healthy Safety Culture at all locationDepartment Donor Services generated over $100 Million in Revenues annually Recognized several times for all locations simultaneously exceeding monthly goals in revenue sales Received written customer acknowledgement from Vice President from Allan Vigil Ford Motors for recognition of leadership coaching skills Show less

Goodwill Donor Services Store

• Dec 2003 - Nov 2009

Opened and managed the donations and business operations of 4 different individual donation/retail centersEstablished store procedures for processing donations and sales. Presented leadership and development training for Executive management at Goodwill Southeastern Association Conference – November 2006Increased Lilburn retail sales to meet and well exceed revenue projections.Set a standard of procedures for linen intake that is now modeled for area stores.Achieved the 2nd highest store grand opening sales revenues of all Goodwill of North Georgia stores upon opening Stockbridge storeAchieved sales record of highest month sales revenue of all Goodwill of North Georgia stores $311KBroke sales record as 1st manager to receive over $200K+ in revenue sales at Lilburn location Show less

Director of Retail Operations/-Donation Services (Eastern Division)

• Apr 1998 - Nov 2003

Managed transportation, donation and salvage operations for 5 retail stores (10,000 to 14,000 square feet) and 4 donation sites consisting of over 120 store employees Assisted Vice President of Retail Operations in locating, securing and opening strategic locations for donation stations Developed a surplus coordination and distribution program that generated 25% of area’s monthly revenue Reached the annual area goal of $5 million plus in retail revenue (71% or total area revenue of $7 million) Received the Goodwill “The-best-of-the-best President’s Award”, chosen by the senior staff and management team. Show less

Store Manager

• Mar 1995 - Apr 1998

Managed daily operations and sales performance in compliance of company standards, policy and procedures for rural community retail store Developed transitional job training employment program for the physical and mental disabled – individuals were employed at Goodwill stores as well as various jobs throughout the community Planned and coordinated donation drives for local businesses, and placed donation drop boxes through the community Coordinated fall festival that doubled the day’s sales and generated new business Increased donation based by 40%, growing store revenues from $175K per year to over $500K per year More than doubled the staff within a three year period Received store award from city council for contributions and impact on the community Promoted to Assistant Director of Retail Operations Exceeded numerous sale records Show less