Experience

University of Ottawa

• Canada
• Higher Education
• 700 & Above Employee

• Specialist - Business development and partnerships

  • Feb 2023 - Present

  - Identifying, developing and managing employer relationships and sourcing student job opportunities.

• Customer service manager

  • Oct 2020 - Feb 2023

  - Hired, trained and supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.- Resolved customer complaints while prioritizing customer satisfaction and loyalty.Established KPIs to oversee complaint volume, resolution time and other relevant metrics.Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.- Introduced higher standards for customer service and increased efficiency by streamlining operations.- Resolved problems and provided solutions to customers by communicating requirements to subordinates. Show less

• Coordination Officer (events)

  • Jan 2019 - Nov 2020

  - Planned large-scale events such as trade shows, conferences, and meetings.Interviewed clients to understand event scopes of work, establish budgets and determine timelines.- Selected and ordered décor and event materials.- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.- Supervised onsite team of caterers, audio-visual technicians, and facility management team. Show less

• Ambassador Program Manager (contract)

  • Aug 2020 - Oct 2020

  - Hired 125 student ambassadors in 2 weeks- Developed job description, procedures and training and Teams platform- Manage employees performance- Resolved problems and provided solutions by communicating requirements to employees.- Worked flexible hours; night, weekend, and holiday shifts.- Used critical thinking to break down problems, evaluate solutions and make decisions.- Maintained energy and enthusiasm in fast-paced environment.



Dynamix Productions

• Canada
• Events Services
• 1 - 100 Employee

• Sales Manager

  • Jan 2016 - Sep 2020

  - Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget. - Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals. - Executed advertisements, promotions and branding campaigns to attract new clients. - Attended bridal industry events to promote services and build relationships with prospective vendors. Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies. - Handled customer relations issues, enabling quick resolution and client satisfaction. Show less