Experience

Hostinger International

• Lithuania
• IT Services and IT Consulting
• 700 & Above Employee

• Content Strategist

  • May 2023 - Present

  Hostinger is a customer-obsessed web hosting company with a mission to make it easy for anyone to find success online. My role in this position: • Grow organic traffic to Hostinger tutorials • Plan new content production and audit • Overlook traffic performance of 5 main locales (English, Spanish, Portuguese (BR), French and Indonesian) • Ensure marketing funnel implementation across site content • Lead a team of content marketing and on-site SEO specialists

• Content Manager & Team Lead

  • Jul 2022 - May 2023

  • Overlook all Hostinger tutorials traffic • Lead content and SEO strategy for Hostinger tutorials • Lead a team of locale content managers, content marketing and on-site SEO specialists +66.8% YoY monthly organic traffic throughout focus locales (2023 Q1 vs 2022 Q1) +230% YoY organic traffic for Hostinger.com tutorials (2023 Q1 vs 2022 Q1)

• Content & SEO Analyst

  • Apr 2022 - Jul 2022

  • Audit Hostinger Tutorials content from SEO side of things • Lead site structure and content hierarchy • Lead technical content production and audit

• Junior SEO Specialist

  • Sep 2021 - Apr 2022

  • Implement changes to Hostinger Tutorials content to align with SEO strategy • Create quality SEO briefs for writers • Content optimization • Keyword research • Technical site audits and fixes to improve site health score

• Senior Customer Success Specialist

  • Apr 2020 - Sep 2021

  • Shift-leader (remotely): organize shift plan and workflow, ensure a good response time and quality of answers throughout the whole global team remotely, stay in contact with appropriate teams to ensure quick resolutions of any issues, report throughout and after the shift • Provide help and guidance to junior and mid-level specialists both in-person and remotely • CS Trainer: conduct shadowing sessions with junior specialists, provide feedback and communicate with team leaders and QA… Show more • Shift-leader (remotely): organize shift plan and workflow, ensure a good response time and quality of answers throughout the whole global team remotely, stay in contact with appropriate teams to ensure quick resolutions of any issues, report throughout and after the shift • Provide help and guidance to junior and mid-level specialists both in-person and remotely • CS Trainer: conduct shadowing sessions with junior specialists, provide feedback and communicate with team leaders and QA, analyze questions and answers from team members to improve training, conduct workshops and plan online trainings for junior specialists

• Mid-level Customer Success Specialist

  • Nov 2019 - Apr 2020

  • Onboard new Customer Success specialists into the team on their first day • Provide help to junior colleagues • Shift-leader: organize shift plan and workflow, help junior and mid-level specialists, ensure good response times and quality answers

• Junior Customer Success Specialist

  • Apr 2019 - Nov 2019

  • Provide quality customer experience through live chats and emails • Solve website, domain, DNS, email functionality problems • Communicate with other departments in resolving issues