Process Associate - Tech & Development

• Jul 2023 - Present

Operations - Executive (New Projects, Business Analysis, Consultant Engagement)

• Jan 2023 - Jul 2023

- Engaged in daily morning rounds & huddles with all department managers and administrators, to follow-up on tasks pertaining to clinical & non-clinical specialties. - Engaged with different consultants across specialties every day, documented the interactions & insights in Excel, and followed-up with concerns or questions raised by the doctors.- Initiated & Implemented 5S and Kaizen principles such as Naming Blocks, Billing Card Differentiation, etc. to enhance operational efficiency and optimize processes.- Analyzed data and performance metrics of departments to identify areas for improvement and operational excellence.- Delivered confidential healthcare projects to management, by integrating market research and content development skills; facilitated the practical execution of these aspects with top-level support.- Collected over 50 feedback responses from OPD patients within a week, following their consultations with doctors across various medical departments for service excellence VOP (Voice of Patient) analysis. Show less

Operations - Management Trainee

• Jul 2022 - Jan 2023

- Rotated weekly across all medical and non-medical departments such as Emergency, HRD, Pharmacy, In-Patient & Out Patient Departments, Operation Theatre, Billing, Insurance, etc., and gained comprehensive exposure to hospital operations.- Guided patients to their designated doctors and departments throughout the main lobby, out-patient block, and family health center (MHC) for appointments and health check packages, ensuring smooth floor operations.- Analyzed workflows, identified improvement opportunities, and implemented Business Process Improvement strategies.- Delivered impactful presentations using Microsoft PowerPoint, communicating findings to senior management and department heads for various internal and on-site new projects.- Actively contributed ideas and suggestions during Executive Committee Meetings (ECM) across the management team, and helped in backend process streamlining. Show less

Freelance Content Writer

• Sep 2020 - Aug 2022

- Efficiently reported to SEM analyst and completed daily/weekly tasks. - Conducted market research on various topics for global clients, - Developed engaging and informative content for all social media platforms. - Created diverse content types including website copy, blogs, articles, Quora answers, FAQs, banners, product & service descriptions, SEO-based writeups, social media posts, and reviews for online reputation management. - Optimized web pages and repurposed Facebook posts as blogs. - Edited and proofread content from other writers to finetune accuracy, consistency, and readability. - Served key industries such as healthcare, laundry services, apparel, technology, education, finance, interior designing, construction, and real estate. Show less

Human Resources Management

• Feb 2022 - Feb 2022

Content Writer

• May 2020 - Aug 2020

- Collected daily tasks from CEO and maintained task documentation. - Developed various content types such as blogs, articles, webpages, SEO-based writeups, and technical content for websites. - Conducted market research to deliver high-quality content on requested topics. - Created Instagram social media strategy for content and image posting. - Proofread and edited the work of other writers, optimizing content for SEO and improving readability to enhance the overall quality of the content. - Formulated educational notes and digital workbooks for senior-secondary level CBSE school children - Worked with major industries such as education, gaming, translation, government, digital services, and entrepreneurship. Show less

Content Writer

• May 2019 - Mar 2020

- Wrote content for various platforms including websites, blogs, SEO posts, featured snippets, FAQs, press releases, social media posts, SM digital campaigns & awareness content, country-specific area pages, LinkedIn messages, and email marketing letters. - Revamped existing content on language pages and sites to meet SEO requirements. - Provided trending suggestions for graphic design posts & infographics and designed creatives for social media and in-house posters using "Canva". - Developed SEO-centric blogs and articles for web pages and optimized existing on-page content based on market research team inputs. - Brainstormed new insights during meetings for conversion strategies and lead generation. - Actively involved in all corporate communications to ensure the content team works in compliance with international business standards. - Collaborated with the marketing, SEO, and content development team on all landing page initiatives. Show less

Content Writer

• Aug 2018 - Jan 2020

Content Writer

• Nov 2019 - Dec 2019

Content Development

• Aug 2019 - Sep 2019

Blog Contributor

• Nov 2018 - Sep 2019

Content Writer

• Jun 2019 - Jul 2019

Blogger

• Dec 2018 - Jun 2019

News Writer

• Oct 2018 - May 2019

Web Content Writer

• Feb 2019 - Mar 2019

Article Writer

• Nov 2018 - Dec 2018

Psychiatric Social Worker

• May 2018 - Jun 2018

Psychology Assessment Intern

• May 2018 - Jun 2018

Clinical Psychology Intern

• Feb 2018 - Mar 2018

Student Intern

• Apr 2015 - Apr 2015

Student Trainee

• Apr 2013 - May 2013

- Fellow for the SIPS - "Summer Internship Program for Schools" and completed the 6-day on-campus training in the basics of Medicine. - Attended daily seminars, presentation events, and talk shows on various subjects. Went for clinical rounds across patient wards, labs, and college medical departments. - Gained insights into the workings of departments such as engineering, business management, humanities, and social sciences. - Received guidance on career paths and opportunities available after 12th grade, with a focus on areas of interest and aptitude. - Observed and interacted with all department staff, physicians, and Deans of various Schools of Education within the SIMATS Campus. - Networked with fellow high-achieving students from across the region, building valuable connections and friendships. - Received a mini engineering kit, certificate of completion, and recognition for active participation & performance during the training program. Show less