User Experience Lead

• Jun 2023 - Present

Student Dining Assistant

• Oct 2022 - Present

Responsible for providing food and customer service to 600+ students, staff, and community members at a local dining location - Center Table. Skills: Customer Service · Point of Sale (POS) Systems · Communication Responsible for providing food and customer service to 600+ students, staff, and community members at a local dining location - Center Table. Skills: Customer Service · Point of Sale (POS) Systems · Communication

UI/UX Design Intern

• Jun 2023 - Sep 2023

Product Designer

• Mar 2023 - Jun 2023

• Used research insights to develop an information architecture for an inclusive teaching toolkit.• Employed content strategy techniques to craft content for the toolkit.• Delivered end-to-end prototype of the toolkit to the development team.

Graduate Research Assistant

• Jan 2023 - Mar 2023

• Collaborated with Dr. Colin Clement and Dr. David McDonald to conduct research of existing OpenAI tools and different LLM models available to help programmers in debugging.• Experimented with multiple prompts on various ChatGPT models to obtain relevant solutions for assisting programmers.• Designed and developed a JupyterLab extension prototype that utilizes OpenAI's ChatGPT to assist novice programmers with debugging and enhance their learning process.

User Experience Designer

• Mar 2023 - Jun 2023

• Redesigned 5+ pages through three iterations to tackle existing usability issues and business objectives. • Achieved user testing results indicating decreased cake order confusion and a 50% reduction in clicks to access product information, through the enhanced information architecture and design. • Redesigned 5+ pages through three iterations to tackle existing usability issues and business objectives. • Achieved user testing results indicating decreased cake order confusion and a 50% reduction in clicks to access product information, through the enhanced information architecture and design.

User Experience Analyst

• Jan 2023 - Mar 2023

• Developed a usability test plan and facilitated 8 usability test sessions to obtain both qualitative and quantitative data. • Identified 1 critical issue that impended task completion and 2 major issues that contributed to task completion delays with an average SUS score of 72. • Provided design enhancements to improve task completion rates and reduce the number of clicks and task time. • Developed a usability test plan and facilitated 8 usability test sessions to obtain both qualitative and quantitative data. • Identified 1 critical issue that impended task completion and 2 major issues that contributed to task completion delays with an average SUS score of 72. • Provided design enhancements to improve task completion rates and reduce the number of clicks and task time.

User Experience Designer

• Jul 2022 - Aug 2022

• Designed a high-fidelity mobile-based prototype for 4 pages of the website through two design iterations. • User testing revealed improved accessibility to bird and bird-watching sites’ information and increased user engagement due to enhancements in homepage design, information architecture, and interactive features. • Designed a high-fidelity mobile-based prototype for 4 pages of the website through two design iterations. • User testing revealed improved accessibility to bird and bird-watching sites’ information and increased user engagement due to enhancements in homepage design, information architecture, and interactive features.

Senior System Engineer

• Oct 2021 - Jul 2022

• Collaborated with cross-functional teams to redesign and develop a responsive, cross-platform B2C product using Angular in an Agile framework, resulting in an 18.65% increase in usage.• Resolved 100+ critical errors impacting over 60 million customers, enabling them to complete their return filing process successfully.• Worked closely with the design team to develop wireframes for 5+ forms that aligned with technical implementations to improve user experience.• Designed and developed engaging micro-interactions for the multi-select component that led to a reduction in the number of inputs and form fill time. Show less

System Engineer

• Sep 2019 - Sep 2021