Operations and Compliance Associate

• Nov 2021 - Present

Operations Management Intern

• Jun 2020 - Aug 2020

• Led a team of over 50 operators while actively providing training, conducting performance reviews and scheduling shifts. • Managed theme park operations across 3 piers, overseeing customer satisfaction, Covid-19 safety protocols, and conducted active communication within the parks to maintain a seamless experience. • Generated revenue by tracking and recording KPIs including weekly revenue statements, foot traffic, consumption, and sales rates. • Created weekly reports for supervisors with KPIs and provided resolutions to any issues found. • Performed analyses and researched customer acquisition channels to increase marketing efforts during the pandemic.

Administrative Marketing Intern

• Sep 2018 - Mar 2020

• Refined document retrieval system, introducing more efficient filing system.• Created social media posts and graphics for multiple different platforms to increase foot traffic at sponsored events.• Maximized efficiency by scheduling meetings and making travel arrangements in advance.• Prioritized and managed multiple tasks and completing priorities in servicing requests from senior managers.• Integrated knowledge of spreadsheets and pivot tables to streamline data collection.• Worked with local sponsors to integrate advertisements at sporting events to maximize marketing efforts.

Supplemental Intructor

• Jun 2019 - Aug 2019

• Assisted the faculty member with the delivery of lessons during each class meeting.• Mentored upwards of 130 incoming freshmen through the transition into becoming full-time university students.• Maintained a rigid daily schedule, while organizing events to keep team morale high.• Achieved a 100% class success rate, outperforming expectations.• Completed daily reports, while meeting regularly with senior staff to report on improvement in performance.