Site Reliability Engineer

• Jul 2021 - Present

Information Technology Administrator

• Nov 2019 - Jul 2021

Designation: - Global IT Administrator (November 2020 - Till date) Trainee (November 2019- November 2020) Role: - L1 SupportLocation: - Pune Work Profile:Working in support for more than 16 months with Konecranes handling their user?s and managing the access and modification in the database for applications like Siebel, Teamcenter, Digital support applications, Service now.Log Management collecting logs and sharing the data base with appropriate team.Storage partition, LVM and file systemHandling the user administration part in LinuxWorked with Verizon security team and using Microsoft Security End point protection managed to clear the malware and other threats in system. create OU's (organization unit) and Add users as per OU's. Install and upgrade hardware and software components.Active Directory.Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.Monitored application like Automate Schedule, formerly known as Skybot Scheduler, jobs which are scheduled to run and creating and maintaining the logs for failure Jobs and if necessary, restarting them as well.Worked on High priority tickets (P1-P2) and ensured that resolution for those tickets is provided without creating an impact on business.Created various knowledge base articles which are useful for end user?s and was part of knowledge base team. Handled applications like active directory, citrix receiver, Office 365, SAP, AutoCAD etc. Also helped to install the network printers and QlikView tools in user's machine.Currently holding most CSAT (positive feedbacks from customers) and promising rising star Of Konecranes for the year 2019-20Working on ITIL Concepts and having bug fixes while working on Incident and Request tickets.

Trainee

• Nov 2018 - Jul 2019

Designation: -IT Support Trainee (Nov 2018-July 2019) Role: - L1 Support (IT Administrator Trainee)Location: - PuneWork Profile:Active Directory (Azure)Install and upgrade hardware and software components.Handling the user administration part in WindowsManage all IT related incidents and requests (Simplex)Assigning tickets to L2/L3 team as per needHana Job scheduling and Monitoring Handled global user?s issueCreating knowledge base article for the reoccurred issueCreating problem management ticket