Vaishali Kulshrestha

Application Support Engineer at In Time Tec
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Contact Information
us****@****om
(386) 825-5501
Location
Rajasthan, India, IN

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Credentials

  • Software Quality Engineer
    Moodle
    Jan, 2023
    - Nov, 2024
  • Azure data fundamentals DP-900
    Microsoft
    Jun, 2021
    - Nov, 2024
  • Microsoft azure administrator- AZ104T00
    Directions Training
    Jun, 2021
    - Nov, 2024
  • AZ-900: microsoft Azure fundamental
    Udemy
    Mar, 2021
    - Nov, 2024
  • Windows deployment services
    Udemy
    Feb, 2021
    - Nov, 2024
  • python
    cyber Infotech Pvt ltd
    Jan, 2021
    - Nov, 2024
  • Cisco Certified Network Associate Industrial (CCNA )
    Udemy
    Sep, 2020
    - Nov, 2024
  • ansible automation
    Udemy
    Aug, 2020
    - Nov, 2024
  • c language
    Numeric Infosystem Pvt. Ltd.
    Jan, 2016
    - Nov, 2024

Experience

  • In Time Tec
    • United States
    • Software Development
    • 700 & Above Employee
    • Application Support Engineer
      • Aug 2021 - Present

      Experienced in ServiceNow modules including Incident Management, Problem Management, Change Management, Service Request Management, and Asset Management. Worked closely with stakeholders and Project Manager to coordinate and schedule Scrum calls with teams and clients, and collaborated with cross-functional Agile teams. Wrote and designed user stories, test scenarios, and test cases, and worked with developers to track defects and manage them. Created reports, dashboards, and a Test Strategy document for Regression Testing. Coordinated with product management to understand client requirements and project functionalities. Trained and mentored new team members on testing procedures, product specifications, and company policies to maximize performance. Show less

  • Concord Technologies
    • United States
    • Software Development
    • 100 - 200 Employee
    • Service operations Engineer
      • Nov 2019 - Aug 2021

      As an experienced IT professional, I have successfully monitored server health and conducted necessary maintenance, including patching and rebooting. I have worked on various servers and services, and possess proficiency in Jira, Kibana, O365, Ansible, and Excel. Additionally, I have virtualization experience with Windows Deployment Services and have demonstrated expertise in ticket creation, escalation, and triage. My CCNA certification further demonstrates my commitment to providing exceptional IT support. Show less

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technical Support Executive
      • Mar 2018 - Nov 2019

      With a proven track record of providing excellent customer service and technical support, I have extensive experience in assisting customers in identifying and resolving issues. As a network support specialist at Cricket Wireless, I handled network-related issues and provided necessary troubleshooting to restore service and functionality. With exceptional communication skills, Explained technical information in clear terms to non-technical individuals, resulting in better understanding and customer satisfaction. Show less

  • Concentrix
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Operations Representative
      • Sep 2017 - Mar 2018

      Experienced professional with exceptional time management skills and the ability to work flexible hours. Skilled in effective communication and working collaboratively as part of a team. Proven ability to quickly learn and adapt to new situations. Committed to achieving goals and delivering results within deadlines. Experienced professional with exceptional time management skills and the ability to work flexible hours. Skilled in effective communication and working collaboratively as part of a team. Proven ability to quickly learn and adapt to new situations. Committed to achieving goals and delivering results within deadlines.

  • Wns Global Services Limited Pune, Maharashtra India
    • India
    • Consumer Services
    • 700 & Above Employee
    • Customer Support Specialist
      • Jun 2017 - Sep 2017

      Experienced customer support call representative with a track record of delivering exceptional service to customers. Possesses excellent communication skills and the ability to remain calm and professional under pressure. Skilled in problem-solving and able to effectively resolve customer issues in a timely manner. Committed to delivering positive customer experiences and contributing to team success. Experienced customer support call representative with a track record of delivering exceptional service to customers. Possesses excellent communication skills and the ability to remain calm and professional under pressure. Skilled in problem-solving and able to effectively resolve customer issues in a timely manner. Committed to delivering positive customer experiences and contributing to team success.

Education

  • maharana Pratap college of engineering
    b.tech, electronics and communication engineering
    2013 - 2017

Community

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