Trainer

• May 2022 - Present

Process Trainer

• Dec 2019 - May 2022

Training and Grooming batches as and when wehave any.Grooming agents on Floor.Preparing client updates and briefings. Sharing feedback and tracking there performance with training batches during andafter training is complete.Providing Solutions to trainees concern.Maintaining Quality among the Team Analyse, understand and explain variants to the teamidentifying problems and solutions.Interact with the Client and provide respective task to the production.Responsible for completing tasks in time bounds and to casked deep knowledge of tasks amongthe team.

Process Developer

• Jul 2019 - Dec 2019

Monitor and mitigate abusive activity.Triage and respond to Trust and Safety related incidents and reportsMaintain and improve operational workflows in Trust and SafetyUtilize log ingestion platforms for analyzing and identifying the tactics, techniques and patterns of abusive usersAssist with training and onboarding of new team members.

Business Operations Associate

• Jul 2017 - Jul 2019

Provides assistance to the operations manager in the daily management of the business. Tasks will vary according to the business operations with a typical focus on the financial, inventory and human resources aspects of the business. Provides assistance to the operations manager in the daily management of the business. Tasks will vary according to the business operations with a typical focus on the financial, inventory and human resources aspects of the business.