Experience

Grand Challenges Canada

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• IT Analyst

  • Nov 2021 - Present

  As an IT Analyst, I have to do the following tasks: - 1) Deploy, Maintain and Secure cloud infrastructure, servers and end-users devices. 2) Configure Windows and Mac devices (mixed environment). 3) Providing technical support to GCC employees. 4) Monitor Security Systems and incoming/outgoing traffic. As an IT Analyst, I have to do the following tasks: - 1) Deploy, Maintain and Secure cloud infrastructure, servers and end-users devices. 2) Configure Windows and Mac devices (mixed environment). 3) Providing technical support to GCC employees. 4) Monitor Security Systems and incoming/outgoing traffic.



CGI

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Technician

  • May 2021 - Nov 2021

  As an Service Desk technician, I have to do the following tasks: - 1) Provide quality customer support for all incoming contacts (via call, chat, email or web ticket) for IT-related issues or requests 2) Perform diagnostics, troubleshooting and resolution activities for incidents or requests being reported, based on knowledge articles for incident or request processing & fulfillment 3) Appropriate use of all tools available for resolution activities (remote take-over, knowledge base, ticketing systems, communication) 4) Log & categorize all contacts within an incident management (ticketing system) tool 5) Assign contacts that cannot be resolved on the first contact to 2nd/3rd level support teams as per the knowledge base Show less



Cree Board of Health and Social Services of James Bay

• Canada
• Hospitals and Health Care
• 300 - 400 Employee

• IT Technician Intern

  • Jan 2021 - Apr 2021

  As an IT technician I have to do the following tasks: - 1) Troubleshoot the connection problems of employees working in the office. 2) Taking calls of helpdesk and making tickets, try to resolve it. 3) Assigning permissions to users. 4) Configuring VPN as most of them working from home. 5) Deactivate or Unlock account from AD as per requirements. As an IT technician I have to do the following tasks: - 1) Troubleshoot the connection problems of employees working in the office. 2) Taking calls of helpdesk and making tickets, try to resolve it. 3) Assigning permissions to users. 4) Configuring VPN as most of them working from home. 5) Deactivate or Unlock account from AD as per requirements.



Pixometry Infosoft Pvt. Ltd.

• Ahmadabad, Gujarat, India

• Network Technician

  • Apr 2018 - Mar 2019

  As a Network Technician I have to do the following tasks:- 1) Troubleshoot connection problems between employee's PCs and Server. 2) Make sure that the connections between routers, switches and firewall are up. 3) Check and update firewall rules. 4) Update and Create new GPOs to provide accessibility to employees. 5) Maintain and update firmware of routers and firewall OS. 6) Check that server is working properly and maintain the backup server. As a Network Technician I have to do the following tasks:- 1) Troubleshoot connection problems between employee's PCs and Server. 2) Make sure that the connections between routers, switches and firewall are up. 3) Check and update firewall rules. 4) Update and Create new GPOs to provide accessibility to employees. 5) Maintain and update firmware of routers and firewall OS. 6) Check that server is working properly and maintain the backup server.



Collabera

• United States
• Information Technology & Services
• 700 & Above Employee

• Android Developer Intern

  • Oct 2017 - Apr 2018

  Collabera is an international IT company. As an Android Developer Intern my tasks are as follows: 1) Working on modules and combine it to make an application. 2) Design the GUI as per Clients requirements and make sure that it satisfies them or not. 3) Arrange frequent meetings with client and make presentations and report to show them the progress. 4) Also interact with them after the deployment of the application about maintenance and update. Collabera is an international IT company. As an Android Developer Intern my tasks are as follows: 1) Working on modules and combine it to make an application. 2) Design the GUI as per Clients requirements and make sure that it satisfies them or not. 3) Arrange frequent meetings with client and make presentations and report to show them the progress. 4) Also interact with them after the deployment of the application about maintenance and update.