Senior Salesforce Consultant

• Aug 2021 - Present

Technical Lead

• Jan 2017 - Aug 2021

Client – Spark Telecom, New Zealand• Proficient with Siebel Tools and Client in configuration and customization of Siebel Objects at multiple levels such as Screens, Views, Applets, Business Objects, Business Components, Links, Joins, Drill Downs, Picklists, Pick Applets, MVG, Associate & Shuttle Applets and User Properties.• Worked on EAI interface (Inbound and Outbound) and used HTTP Transport, MQ Transport, XML Convertor, Transcode Service, Integration Objects, Datamapper to communicate with external system such as FUSE, Order Manager, Hybris and SingleView to accomplish business needs.• Worked on Siebel Open UI Configuration, Customizing Siebel User Interface by using Siebel Open UI, Rest API framework and Configuring JS files.• Worked in Agile Delivery model.

Associate Consultant

• Feb 2015 - Dec 2016

Client – du Telecom, UAE• Focus on career transitioning from a CRM technology background to web technologies like HTML, CSS & JavaScript• Collaborating with business process managers to understand and implement requirements.• Incorporated well defined high-level and low-level documentation within projects aimed to achieve smooth and high-quality deliverables.• Design & develop complex CRM implementations – Workflows, Configuration, Scripting, SOAP & REST based Integration.

Associate Consultant

• Feb 2014 - Jan 2015

Client – Freescale Semiconductor Ltd, US• Ownership of complex and critical production P1 issues and driving them to fix and resolution.• Worked on Incidents and code level PBI for recurring issues.• Owning Data correction and Data quality issues and processes after User migrations.• Involved in analysis and fixing performance issues.• Closely working with CSRs and understanding the business requirement and analysis of its feasibility. Client – Freescale Semiconductor Ltd, US• Ownership of complex and critical production P1 issues and driving them to fix and resolution.• Worked on Incidents and code level PBI for recurring issues.• Owning Data correction and Data quality issues and processes after User migrations.• Involved in analysis and fixing performance issues.• Closely working with CSRs and understanding the business requirement and analysis of its feasibility.

Sr. Software Engineer

• Dec 2010 - Feb 2014

Client – British Telecom (UK), Mahindra Holidays (India)• Undergone Siebel CRM training.• As part of Openreach program, was involved in catering the Siebel development needs for EAI and Order Management capabilities.• Got experience in waterfall methodology.• Got exposure to Campaign & Lead Management capabilities within Siebel. Client – British Telecom (UK), Mahindra Holidays (India)• Undergone Siebel CRM training.• As part of Openreach program, was involved in catering the Siebel development needs for EAI and Order Management capabilities.• Got experience in waterfall methodology.• Got exposure to Campaign & Lead Management capabilities within Siebel.