Vahideh Khalilolahi
VP of Customer Experience at Jabama.com- Claim this Profile
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Bio
Alireza Tashakori
Working with Vahideh has been one of my most enjoyable work experiences. She is not afraid of deep diving into new unknown areas. Being smart, paying attention to details, being committed to work, and having expertise in her field are part of Vahideh's characteristics. It was a pleasure to work with her and I would recommend her to any employer.
Alireza Tashakori
Working with Vahideh has been one of my most enjoyable work experiences. She is not afraid of deep diving into new unknown areas. Being smart, paying attention to details, being committed to work, and having expertise in her field are part of Vahideh's characteristics. It was a pleasure to work with her and I would recommend her to any employer.
Alireza Tashakori
Working with Vahideh has been one of my most enjoyable work experiences. She is not afraid of deep diving into new unknown areas. Being smart, paying attention to details, being committed to work, and having expertise in her field are part of Vahideh's characteristics. It was a pleasure to work with her and I would recommend her to any employer.
Alireza Tashakori
Working with Vahideh has been one of my most enjoyable work experiences. She is not afraid of deep diving into new unknown areas. Being smart, paying attention to details, being committed to work, and having expertise in her field are part of Vahideh's characteristics. It was a pleasure to work with her and I would recommend her to any employer.
Credentials
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Cisco Certified Network Associate Routing and Switching (CCNA)
Cisco -
MTCNA
MikroTik -
Pedagogy
Iran Technical & Vocational Training سازمان آموزش فنی و حرفه ای
Experience
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Jabama.com
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Iran
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Internet Publishing
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100 - 200 Employee
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VP of Customer Experience
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Jul 2023 - Present
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Divar
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Iran
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Technology, Information and Internet
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400 - 500 Employee
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Operational Excellence Manager
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Jul 2022 - Jul 2023
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Contact Center Training Manager
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Jun 2021 - Jul 2022
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Telecommunication Company of Iran - TCI
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Yazd, Iran
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Call Center Quality Assurance Manager
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Mar 2019 - May 2021
2020 پروژه پیاده سازی فرآیند تضمین کیفیت در مرکز تماس (فروش اینترنت مخابرات منطقه یزد ) 2020 پروژه پیاده سازی فرآیند تضمین کیفیت در مرکز تماس (فروش اینترنت مخابرات منطقه یزد )
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Sepanta
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Iran
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Telecommunications
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1 - 100 Employee
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Callcenter Training Manager
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Sep 2012 - Sep 2018
فعالیت در پروژه های مرکز تماس: • سامانه پاسخگویی 2020 - شرکت مخابرات ایران (منطقه یزد- فارس– لرستان- خراسان جنوبي- قم– هرمزگان- شهركرد- مركزي) • پیشگامان توسعه ارتباطات • شرکت سپنتا – استان تهران • سامانه پاسخگویی سرویس تانوما - شرکت مخابرات ایران (منطقه یزد و فارس) • سامانه پاسخگویی 9990 همراه اول شرق کشور • سامانه پاسخگویی 118 منطقه یزد • مرکز تماس دیوار مدیریت پروژه های R&D شرکت تعاونی سپنتا • مطالعات مدل های آموزش ضمن خدمت اپراتور در مرکز تماس • مطالعات کوچینگ سازمانی و نحوه پیاده سازی در مرکز تماس • مطالعات لزوم و نحوه پیاده سازی مدیریت دانش در سازمان ها • نحوه پیاده سازی مدیریت دانش در مرکز تماس • مطالعات راه اندازی آکادمی مرکز تماس و تدوین منابع • مطالعات راه اندازی Co-Work • مطالعات راه اندازی آموزش مجازي Show less
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Education
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2015 - 2018
Yazd University
Master's degree, Information Technology managment -
2006 - 2010
Azad University (IAU)
Bachelor's degree, Computer Engineering
Community
