Experience

BimeBazar | بیمه بازار

• Iran
• Insurance
• 1 - 100 Employee

• Senior Business Development Executive

  • Jun 2023 - Present

  process improvement data analysis cost management NPS improvement process improvement data analysis cost management NPS improvement



Takhfifan | تخفیفان

• Iran
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Experience Manager

  • Sep 2021 - Aug 2023

• Customer Experience expert

  • Feb 2021 - Sep 2021

• Customer Support Specialist

  • May 2017 - Feb 2021

  Ability to do multiple tasksWork with the Magento systemFamiliar with reporting and tagging processesFamiliar with excelAbility to solve customer problems

• Human Resources Specialist

  • Jul 2016 - May 2017

  Familiarity with hiring channels for different jobsAttraction of important forces through LinkedInFamiliarity with attracting IT forces such as digital marketing and programmerReview the received resumeSetting up an interview and tracking the recruitment processHolding cultural and educational courses for employeesConduct Job Satisfaction MeasurementInitial Human Resource FormationPerform initial telephone interviews or in-person interviewsUnderstanding the process of compiling job descriptionFamiliarity with the attendance system and staffing and staffing issuesIntroductory introduction to labor law and social security Show less



Safir Plus Language Academy

• Education Administration Programs
• 1 - 100 Employee

• Administrative Assistant

  • Sep 2015 - Jun 2016

  All administrative affairs of the Institute Correspondence and Letter of the Institute Compilation and notification of internal regulations Training new forces Coordination of the advertisement of recruitment and personnel affairs of individuals Coordination of the meetings of the CEO Establishment of the initial human resources of the organization Customer Relationship and Complaint Tracking Organizer posters design (using Photoshop) Generate social networking content (educational imagery) Show less



University of Tehran

• Iran
• Higher Education
• 700 & Above Employee

• Marketing Specialist

  • Apr 2013 - Sep 2013



Badran Gostaran

• Tehran Province, Iran

• Marketing Specialist

  • Sep 2012 - May 2013