Experience

FLYBOT S.A.

• Greece
• Electronic and Precision Equipment Maintenance
• 1 - 100 Employee

• Manager

  • Mar 2022 - Present

  Evolution is coming from the sky. Keep looking up and walk ahead ! Evolution is coming from the sky. Keep looking up and walk ahead !



Xlab P.C.

• Greece
• Consumer Services

• Manager

  • Jun 2016 - May 2022

  Drones Tech Support Drones Tech Support



Smart Press S.A.

• Greece
• Book and Periodical Publishing
• 1 - 100 Employee

• Editor in Chief

  • Mar 2010 - Dec 2017

  Infocom - Mobile Telephony Weekly Telecom www.Infocom.gr Organization committee Infocom conferences Infocom - Mobile Telephony Weekly Telecom www.Infocom.gr Organization committee Infocom conferences



VServices S.A.

• France
• Education Management

• Technical After Sales Manager

  • Mar 2006 - Mar 2010

  Job Description • Negotiating with mobile phones manufacturers, in order the company can undertake Authorization contracts for mobile phones repair. • Development of After Sales services projects according market needs & trends, by using ‘SWOT’ analysis -> business plan –> budgeting -> implementation schedule. • Develop or modify ‘customer-oriented’ After Sales tools & policies for retail market (ex. Warranty extension programs, Immediate unit loan, unit exchange, Defective On Arrival policies, data transfer, in/out of warranty repair handling) in order to offer to our partners a competitive advantage on the mobile phones After Sales area. • Creation & implementation, after sales support policies for special target groups (VIP’s, value customers, Business groups) • Business plan for the implementation of Post Sales services projects (ex. Batch reworks, Software updates etc). • Negotiation, implementation, & efficiency monitoring of Service Level Agreements made with our major business partners, according Key Points of Interests settled. • Development of CRM / IT Solutions • Financial data monitoring, in order to stay on Business Plan & budget. • Creation & Monitor internal business KPI’s such as : Work In Progress, Production rate, Bounce rate etc. • Create reports to the manufacturers about repair processes indicators, warranty claims, epidemic failures detected and solutions proposals, product behavior on the Greek market etc. • Follow up of the offered services, according Greek & EU After Sales legislation. • Team building / team adaption • Constant Reporting & Statistic monitoring, in order to trace factors that affect business efficiency • Organization of training courses & seminars for the company’s personnel. • HR issues administration. Show less



MOBITEL S.A.

• Mozambique
• Telecommunications
• 100 - 200 Employee

• Service Manager

  • Feb 2000 - Mar 2006

  In charge for the opperation of Repair Services provided to wholesale customers (TIM/Wind, Panafon/Vodafone).

• Mobile Phones Technisian

  • Dec 1996 - Mar 2000