Experience

Cameo

• United States
• Software Development
• 100 - 200 Employee

• Senior Manager, Creator Operations - Represent.com

  • Nov 2021 - Present



Represent.com

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Manager, E-commerce Operations

  • Jun 2018 - Nov 2021



Custom Ink

• United States
• Retail
• 700 & Above Employee

• Inside Sales Representative

  • Jan 2018 - Jun 2018

  • Increased sales team performance through mentoring two new hires, offering constructive feedback, and effective communication, resulting in a higher team efficacy rate.• Collaborated with graphic designers to bring customers' ideas from concept to reality, resulting in higher AOV and repeat business.• Pivoted to various departments during peak seasons to ensure on-time production and delivery of customer orders.

• Production Artist

  • Jun 2015 - Jan 2018

  • Utilized Adobe Illustrator and Photoshop to enhance customer artwork by refining aesthetics, spelling/grammar, and printability.• Reworked an average of 65 designs daily, consistently surpassing productivity and accuracy targets by 30%.• Trained and mentored new hires, increasing their knowledge and skills in the Adobe Creative Suite and creating print-ready designs.• Worked with cross-functional teams on research, leading to design elevation services for improved customer engagement and higher AOV.• Volunteered for in-office customer appointments, driving research for upcoming Custom Ink stores. Show less

• Customer Service Representative

  • Jun 2014 - Jun 2015

  • Managed inbound calls and emails from potential and repeat customers, facilitating design creation, product recommendations, and quotes.• Chosen to be on the first Advanced Sales team, handling complex orders, elevated decoration methods, and specialty products.• Expanded Custom Ink's Spanish-speaking lexicon for better communication with Spanish-speaking customers.



Lucky Brand

• United States
• Apparel & Fashion
• 700 & Above Employee

• Sales Associate

  • Sep 2014 - Nov 2017

  • Advised customers on products that suited their style and needs, while maintaining a selling focus. • Developed and maintained strong relationships with repeat customers through organic engagement using objective-driven sales scripts. • Provided personalized seasonal selections to repeat customers, matching their size, style, and spending preferences. • Advised customers on products that suited their style and needs, while maintaining a selling focus. • Developed and maintained strong relationships with repeat customers through organic engagement using objective-driven sales scripts. • Provided personalized seasonal selections to repeat customers, matching their size, style, and spending preferences.



Pear (formerly Apparel Media Group)

• United States
• Advertising Services
• 1 - 100 Employee

• Marketing Intern / Interim Marketing Coordinator

  • Dec 2015 - Apr 2016

  • Managed outbound outreach via phone and email, guiding potential users through platform setup and sponsorship. Handled 70 emails and 5 phone calls daily. • Collaborated with Sales, Acquisition, Community Management, and Creative teams to create and deploy email campaigns, boosting client engagement. • Directed freelancers to source B2C outreach leads for client target markets and demographics, optimizing lead generation. • Designed Spanish and English email campaigns with UTM parameters to track data via Google Analytics, Marketo, and MailChimp, improving campaign effectiveness. • Provided weekly reports on email campaign performance, including open rates, click-through rates, and ROI percentages, enabling data-driven decisions. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift-Supervisor / Barista

  • Nov 2007 - Jun 2014

  • Upheld “customer comes first” demeanor by engaging and anticipating needs based on verbal/non-verbal cues • Provided training and development for new and existing partners • Assisted manager in day-to-day operations and maintained daily sales goals • Managed product inventory based on current and annual trends • Upheld “customer comes first” demeanor by engaging and anticipating needs based on verbal/non-verbal cues • Provided training and development for new and existing partners • Assisted manager in day-to-day operations and maintained daily sales goals • Managed product inventory based on current and annual trends