Customer Success Agent

• Mar 2023 - Present

Independent Translator

• Jun 2017 - Present

Customer Service Representative

• Feb 2022 - Jul 2022

Technical support to buyers of LD brand ink cartridges and toners. Resolution of issues related to faulty products (replacement or troubleshooting), and sales of replacements using a custom CRM. Omni-channel assistance (phone, mail, chat). Technical support to buyers of LD brand ink cartridges and toners. Resolution of issues related to faulty products (replacement or troubleshooting), and sales of replacements using a custom CRM. Omni-channel assistance (phone, mail, chat).

Retail and B2b Associate

• Jun 2018 - Jan 2022

Online Sales representative of tours and packages visiting Italy, Greece, Turkey and Egypt; travel assistance and Customer Satisfaction to passengers in transit. Online Sales representative of tours and packages visiting Italy, Greece, Turkey and Egypt; travel assistance and Customer Satisfaction to passengers in transit.

Warranty Claim Specialist

• Mar 2018 - Jun 2018

- Assistance to Warranty Service Providers of Lenovo through mail, chat and phone for clients in US, Canada and the Caribbean. - Assistance for the generation of claims for units in warranty, profile assistance in Lenovo Services Portal, update of mandatory courses, creation and reset of User IDs, inquiries to Supply Chain team to verify stock of parts, and tracking and cancellation of Service Orders. - Assistance to Warranty Service Providers of Lenovo through mail, chat and phone for clients in US, Canada and the Caribbean. - Assistance for the generation of claims for units in warranty, profile assistance in Lenovo Services Portal, update of mandatory courses, creation and reset of User IDs, inquiries to Supply Chain team to verify stock of parts, and tracking and cancellation of Service Orders.

Financial Language Editor

• Oct 2009 - May 2017

-Translation from Spanish, French and Swedish into English of relevant portions of Financial Statements (Income Statement, Balance Sheet, Cash Flows and Shareholders' equity), Debt-related information (debentures, bonds). -Company profiling to be used by shareholders and stakeholders, agencies and public institutions for investment purposes. -Translation from Spanish, French and Swedish into English of relevant portions of Financial Statements (Income Statement, Balance Sheet, Cash Flows and Shareholders' equity), Debt-related information (debentures, bonds). -Company profiling to be used by shareholders and stakeholders, agencies and public institutions for investment purposes.

Sales Representative

• Jan 2007 - Jun 2009

Application processing center for Chase Manhattan credit cards (Visa and Mastercard Platinum, Visa Signature, Disney Rewards, AARP Visa) and bilingual customer care representative for Target cardholders. Application processing center for Chase Manhattan credit cards (Visa and Mastercard Platinum, Visa Signature, Disney Rewards, AARP Visa) and bilingual customer care representative for Target cardholders.