System Support Specialist

• Jan 2022 - Present

•Analyzed network data to determine network usage, disk space availability and server function. Installed and configured wireless networking equipment. •Created and updated technical documentation for network installations and changes to existing installations. •Documented help desk requests and resolutions. •Installed new hardware and software systems and components, ensured integration with existing network systems. •Configured wide area network (WAN) and local area network (LAN) routers and related equipment. Show less

System Administrator

• Nov 2019 - Jul 2020

•Managed user accounts and group policies, folder access and security settings with active directory. •Coordinated and performed infrastructure disaster recovery tests to facilitate architecture and data recoverability. •Upgraded system software and hardware components to meet specific business needs. Tested computer hardware, networking software and operating system software. •Train people in computer system use. •Managed user accounts and group policies, folder access and security settings with active directory. •Coordinated and performed infrastructure disaster recovery tests to facilitate architecture and data recoverability. •Upgraded system software and hardware components to meet specific business needs. Tested computer hardware, networking software and operating system software. •Train people in computer system use.

IT Specialist

• Jun 2019 - Aug 2019

•Supported full range of network hardware and operating systems in costomer base. •Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications. •Regarded computer software and hardware operation resolved problems. •Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software. •Supported full range of network hardware and operating systems in costomer base. •Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications. •Regarded computer software and hardware operation resolved problems. •Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software.

Information Technology Specialist

• Jan 2019 - Jun 2019

•Supported full range of network hardware and operating systems in costomer base. •Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications. •Regarded computer software and hardware operation resolved problems. •Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software. •Supported full range of network hardware and operating systems in costomer base. •Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications. •Regarded computer software and hardware operation resolved problems. •Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software.

Help Desk Specialist

• Nov 2018 - May 2019

•Managed and resolved issues with customers during calls by following determined script. •Navigated multiple computer systems and applications and utilized search tools to find information. •Conferred with users, and conducted computer diagnostics to investigate and resolve problems technical assistance and support •Managed and resolved issues with customers during calls by following determined script. •Navigated multiple computer systems and applications and utilized search tools to find information. •Conferred with users, and conducted computer diagnostics to investigate and resolve problems technical assistance and support

Technical Specialist

• Oct 2017 - Nov 2017

Information Technology Intern

• Jun 2017 - Sep 2017

Information Technology Intern

• Sep 2014 - Jun 2015

Technician

• May 2012 - Sep 2012