Experience

Mouka Limited

• Nigeria
• Furniture and Home Furnishings Manufacturing
• 200 - 300 Employee

• • Feb 2022 - Present

• • Aug 2019 - Feb 2022

• • Oct 2016 - Jul 2019



BELIMI LIMITED, IKEJA, LAGOS

• IKEJA, NIGERIA

• Sales Support Representative

  • May 2014 - Oct 2016

   Communicating courteously with customers by telephone, email, letter and face to face  Escalate customer complaints and other issues to the BDM in order to solve them, which may be complex or long-standing problems.  Ensure all contact centre activities are executed according to defined systems, processes, procedures and policies  Process and also monitor work orders based on confirmed orders from the contact centre/online store/showroom  Prepare and monitor daily journey plans for the delivery driver based on expected deliveries  Build, maintain and manage effective relationships with colleagues and customers to facilitate smooth operating system  Performs other duties as assigned by BDM.  Prepare price quotations of orders and send to customers and file all documents appropriately  Open my mail hour by hour for quick and effective response to customer request.  Log in confirmed orders and follow-up on payments.  Prepare daily sales report and footfall reports and send to the BDM on daily basis.  Send stock update on daily basis to BDM and update the excel sheet by following audit procedures  Prepare sales per month for our sleep galleries and send to BDM on monthly basis. Show less



Mouka Limited

• Nigeria
• Furniture and Home Furnishings Manufacturing
• 200 - 300 Employee

• Customer Service Officer

  • Oct 2011 - Apr 2014

   Communicating courteously with customers by telephone, email, letter and face to face  Escalate customer complaints and other issues to the RE in order to solve them, which may be complex or long-standing problems.  Ensure all contact centre activities are executed according to defined systems, processes, procedures and policies  Process and also monitor work orders based on confirmed orders from the contact centre/online store/showroom  Prepare and monitor daily journey plans for the delivery driver based on expected deliveries  Build, maintain and manage effective relationships with colleagues and customers to facilitate smooth operating system  Performs other duties as assigned by RE or CCM  Prepare quotations of orders placed by customers and send to production  Open the callcentre mail hour by hour for quick and effective response to customer request.  Log in confirmed orders and follow-up on tellers  File all documents appropriately  Update the excel sheet by following audit procedures  Arrange the showroom at all times  Learning about Mouka products and keeping up to date with changes Show less



Mouka Limited

• Nigeria
• Furniture and Home Furnishings Manufacturing
• 200 - 300 Employee

• Sales Representative

  • Jul 2010 - Jun 2011

   Sales of products to customer  Issuing of works order and invoice to distributors.  Current updating of customers profile with the company  Assisting customers in account reconciliation  Adding comfort to the lives of customers, e.t.c  Sales of products to customer  Issuing of works order and invoice to distributors.  Current updating of customers profile with the company  Assisting customers in account reconciliation  Adding comfort to the lives of customers, e.t.c