Deputy Manager

• Aug 2022 - Present

Deputy Manager - Concierge Services Deputy Manager - Concierge Services

Lead Concierge

• Sep 2021 - Jul 2022

Concierge Team Leader

• Jul 2020 - Aug 2021

Concierge Team Leader

• Oct 2018 - Jul 2020

Concierge Executive

• Nov 2017 - Jul 2020

Assisting the high profile and VIP clientele of the world's most luxurious hotel with any request and services which may be required. In the meantime, earning experience in the luxury hospitality industry which will prove to be useful in the long run. Assisting the high profile and VIP clientele of the world's most luxurious hotel with any request and services which may be required. In the meantime, earning experience in the luxury hospitality industry which will prove to be useful in the long run.

Guest Service Agent

• Jul 2016 - Oct 2017

As a guest service agent my main responsibilities include but are not limited to: Controlling and ensuring all the reception duties and check-lists are being completed efficiently and effectively, Maintaining a high level of service standard whenever engaging with a guest, Training and assisting trainees and new comers with their day-today reception duties, Assisting the guests upon their arrival for check-in, and check-out upon departures. Maintaining highest level of standards expected by a Waldorf Astoria property, Assisting the supervisor in completing their duties, Escorting the guests to their room while giving information about the property, Always willing to accommodate and assist any guest requests to the best of my abilities, Handling of telephone calls using 'luxury' language.

Student

• Jul 2014 - Jul 2016

Underwent an MBA course in Hospitality Management affiliated to the City University of Seattle. Underwent an MBA course in Hospitality Management affiliated to the City University of Seattle.

Night Auditor

• Dec 2015 - Jun 2016

Being the only employee working in the hotel throughout the night, my job responsibilities are not confined to just the front office department. I am responsible for the smooth functioning of the entire hotel property and ensuring all the necessary reports, security checks, housekeeping duties and auditing duties are carried out efficiently and effectively. My responsibilities mainly include the following duties: Receptionist, Day closure, Cash handling, Administrative duties: preparing the necessary documents for the next day, Security duties, Cleaning of the restaurants and the hotel lobby, Maintenance of the swimming pool, In charge of late check-ins, check-outs and walk-in guests, Auditing the cash generated from the day's operation in restaurants, bars and events,

Food and beverage trainee

• Dec 2014 - Jun 2015

Undergoing an internship in a three star swiss hotel for a period of five months. Main objective behind this internship is to understand and gain hands on knowledge about the swiss hospitality and efficiency. Undergoing an internship in a three star swiss hotel for a period of five months. Main objective behind this internship is to understand and gain hands on knowledge about the swiss hospitality and efficiency.

F&B Trainee

• 2015 - 2015

F&B trainee

• Jan 2013 - Apr 2013

Restaurant waiter responsible for greeting and welcoming the guests, Serving them drinks and clearing their plates, Responsible for room service operations, for receiving, placing and delivering the guest orders to their rooms and settling their bills. Played the role of a reliever for the employees working at the pool side bar and the in-house bar of the hotel. Also underwent a month long training in the bakery and pastry section of the kitchen department. Restaurant waiter responsible for greeting and welcoming the guests, Serving them drinks and clearing their plates, Responsible for room service operations, for receiving, placing and delivering the guest orders to their rooms and settling their bills. Played the role of a reliever for the employees working at the pool side bar and the in-house bar of the hotel. Also underwent a month long training in the bakery and pastry section of the kitchen department.

F&B trainee

• Apr 2011 - May 2011

Greeting the guests Leading them to their tables, Explaining the buffet set-up and the menus on offer Serving them drinks and beverages Ensuring the buffet remains clean and organised Clearing the plates from the guest tables Vacuuming and moping the restaurant Polishing and shining the cutlery and crockery Setting up the buffet for the next meal service Greeting the guests Leading them to their tables, Explaining the buffet set-up and the menus on offer Serving them drinks and beverages Ensuring the buffet remains clean and organised Clearing the plates from the guest tables Vacuuming and moping the restaurant Polishing and shining the cutlery and crockery Setting up the buffet for the next meal service