Hostess

• Aug 2022 - Present

Server

• Sep 2020 - May 2021

• Prepared room for dining with service plates, utensils and table decorations • Ensured exceptional guest experience by seating guests, taking orders, serving dishes and beverages with a positive attitude • Managed orders and accompanying transactions using digital Point of Sale system • Communicated with team members and kitchen staff to ensure restaurant efficiency during peak hours • Handled money by accepting payments and issuing bills; made change and processed gift cards and discounts • Responded to customer requests and feedback in a courteous, service-oriented manner Show less

• Jul 2019 - Dec 2019

• Delivered luxury service to guests with high expectations• Created exceptional first and last guest experiences• Oversaw production of food according to sanitation and quality standards• Provided timely and accurate reports – Sales Reports/Labor Reports• Handled money, processed, accepted and recorded various forms of payment, made change and processed gift cards and discounts• Learned basic Japanese to best communicate with guests, management and team members• Communicated with Asian guests and team members to ensure restaurant efficiently in compliance with company’s operational guidelines • Responded to customer requests and feedback in a courteous, service-oriented manner Show less

• May 2019 - Dec 2019

• Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.• Helps patrons select food and beverages by presenting menu; offering cocktails and aperitifs; suggesting courses; explaining the specialties; answering food preparation questions.• Transmits orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests• Keeps kitchen staff informed by noting timing of meal progression• Serves orders by picking up and delivering patrons' choices from bar and kitchen; delivering accompaniments and condiments from service bars• Contributes to team effort by accomplishing related results as needed.• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies. Show less

Student Worker at UCF Dining Services

• May 2017 - May 2018

• Prepared and served cold or hot meals to guests • Prepared and served hot or cold beverages, such as coffee, espresso drinks. • Followed detailed instructions while preparing guests meal dishes • Managed inventory and ensured sanitation standards were met • Maintained composure in fast-pace kitchen while providing exceptional customer service • Prepared and served cold or hot meals to guests • Prepared and served hot or cold beverages, such as coffee, espresso drinks. • Followed detailed instructions while preparing guests meal dishes • Managed inventory and ensured sanitation standards were met • Maintained composure in fast-pace kitchen while providing exceptional customer service