Jennifer Pierce, PhD
IncubateX Advisory Board Member at IncubateX_NFT- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
French -
Topline Score
Bio
Sarah Bay-Cheng
Jen collaborated with my student services team to redesign our student financial awards page, so that current and prospective students could more efficiently find and apply for awards relevant to them. This was a major pain point for our students, who felt like the previous process took too long and for my team who administered the awards because of incomplete, inaccurate or duplicate applications. The new website seems to be working well and doing great things for our community, most especially the students who most need the support. Jen was also a great person to work with on this project and my team loved working with her. Highly recommend to anyone seeking a smart, competent and generous collaborator.
Kati Nizzi
Jennifer has and incredible amount of knowledge in her space, has empathy for her users and has a natural ability to develop those around her. I learned a lot about how to incorporate human centered design into the whole SDLC. She was very collaborative work with; open and generous with feedback and coaching. We approached our project with curiosity and an open mindset and I believe it was one of the most successful parts of the time we worked together. I hope we are able to collaborate or work together in the future!
Dmitri Knapp
When I first met Jen, I thought I knew how to push the boundaries of design thinking and human-centered design (HCD). Every day she astounds me with her knowledge of HCD, ability to implement change, and drive to advocate for her team and the users we serve. Her management style is inclusive, fair, and something that I have personally learned from and aim to duplicate in my career. Any company looking to scale its research and design department towards a unified human-centered mission would not find a more motivated, empathetic, and delightful person to lead the charge.
Sarah Bay-Cheng
Jen collaborated with my student services team to redesign our student financial awards page, so that current and prospective students could more efficiently find and apply for awards relevant to them. This was a major pain point for our students, who felt like the previous process took too long and for my team who administered the awards because of incomplete, inaccurate or duplicate applications. The new website seems to be working well and doing great things for our community, most especially the students who most need the support. Jen was also a great person to work with on this project and my team loved working with her. Highly recommend to anyone seeking a smart, competent and generous collaborator.
Kati Nizzi
Jennifer has and incredible amount of knowledge in her space, has empathy for her users and has a natural ability to develop those around her. I learned a lot about how to incorporate human centered design into the whole SDLC. She was very collaborative work with; open and generous with feedback and coaching. We approached our project with curiosity and an open mindset and I believe it was one of the most successful parts of the time we worked together. I hope we are able to collaborate or work together in the future!
Dmitri Knapp
When I first met Jen, I thought I knew how to push the boundaries of design thinking and human-centered design (HCD). Every day she astounds me with her knowledge of HCD, ability to implement change, and drive to advocate for her team and the users we serve. Her management style is inclusive, fair, and something that I have personally learned from and aim to duplicate in my career. Any company looking to scale its research and design department towards a unified human-centered mission would not find a more motivated, empathetic, and delightful person to lead the charge.
Sarah Bay-Cheng
Jen collaborated with my student services team to redesign our student financial awards page, so that current and prospective students could more efficiently find and apply for awards relevant to them. This was a major pain point for our students, who felt like the previous process took too long and for my team who administered the awards because of incomplete, inaccurate or duplicate applications. The new website seems to be working well and doing great things for our community, most especially the students who most need the support. Jen was also a great person to work with on this project and my team loved working with her. Highly recommend to anyone seeking a smart, competent and generous collaborator.
Kati Nizzi
Jennifer has and incredible amount of knowledge in her space, has empathy for her users and has a natural ability to develop those around her. I learned a lot about how to incorporate human centered design into the whole SDLC. She was very collaborative work with; open and generous with feedback and coaching. We approached our project with curiosity and an open mindset and I believe it was one of the most successful parts of the time we worked together. I hope we are able to collaborate or work together in the future!
Dmitri Knapp
When I first met Jen, I thought I knew how to push the boundaries of design thinking and human-centered design (HCD). Every day she astounds me with her knowledge of HCD, ability to implement change, and drive to advocate for her team and the users we serve. Her management style is inclusive, fair, and something that I have personally learned from and aim to duplicate in my career. Any company looking to scale its research and design department towards a unified human-centered mission would not find a more motivated, empathetic, and delightful person to lead the charge.
Sarah Bay-Cheng
Jen collaborated with my student services team to redesign our student financial awards page, so that current and prospective students could more efficiently find and apply for awards relevant to them. This was a major pain point for our students, who felt like the previous process took too long and for my team who administered the awards because of incomplete, inaccurate or duplicate applications. The new website seems to be working well and doing great things for our community, most especially the students who most need the support. Jen was also a great person to work with on this project and my team loved working with her. Highly recommend to anyone seeking a smart, competent and generous collaborator.
Kati Nizzi
Jennifer has and incredible amount of knowledge in her space, has empathy for her users and has a natural ability to develop those around her. I learned a lot about how to incorporate human centered design into the whole SDLC. She was very collaborative work with; open and generous with feedback and coaching. We approached our project with curiosity and an open mindset and I believe it was one of the most successful parts of the time we worked together. I hope we are able to collaborate or work together in the future!
Dmitri Knapp
When I first met Jen, I thought I knew how to push the boundaries of design thinking and human-centered design (HCD). Every day she astounds me with her knowledge of HCD, ability to implement change, and drive to advocate for her team and the users we serve. Her management style is inclusive, fair, and something that I have personally learned from and aim to duplicate in my career. Any company looking to scale its research and design department towards a unified human-centered mission would not find a more motivated, empathetic, and delightful person to lead the charge.
Credentials
-
UX Design
LinkedIn Learning ⋅ Course Certificate
Experience
-
IncubateX_NFT
-
Puerto Rico
-
IT Services and IT Consulting
-
1 - 100 Employee
-
IncubateX Advisory Board Member
-
Sep 2022 - Present
-
-
-
Singular XQ
-
United States
-
Technology, Information and Internet
-
1 - 100 Employee
-
Founder
-
Jun 2020 - Present
Helping organizations and individuals leverage knowledge capital for continuous digital transformation. Helping organizations and individuals leverage knowledge capital for continuous digital transformation.
-
-
-
Mindtree
-
India
-
Information Technology & Services
-
700 & Above Employee
-
Director Agile Research and Innovation
-
Jun 2021 - Mar 2022
-
-
-
raft
-
United States
-
Non-profit Organizations
-
1 - 100 Employee
-
Director UX Strategy and Human-Centered Design
-
Jan 2021 - Jun 2021
-
-
Senior User Experience Researcher
-
Nov 2020 - Jan 2021
Responsible for all aspects for both generative and evaluative research. Spearhead the planning and conducting of user research at every stage of the product’s lifecycle; from discovery, prototype validations, all the way to usability tests. Devise appropriate research strategies to generate focused insights Work closely with the designers and developers to turn data into actionable product and service requirements that feed into prototype development, and influence product direction. Apply knowledge in human factors and the user-centered design process to product and service design in an iterative development environment. Work with cross-functional teams to create mobile first applications Inspire and bring her ideas to the team by staying in the know about current design trendsWork with a remote team over Mattermost, Zoom, and GitHub
-
-
-
Wells Fargo
-
United States
-
Financial Services
-
700 & Above Employee
-
User Experience Researcher-Strategy & Transformation
-
Oct 2020 - Nov 2020
Provide premium journey mapping expertise to the Digital Branding and ATM Design team in order to design experiences people love. Provide premium journey mapping expertise to the Digital Branding and ATM Design team in order to design experiences people love.
-
-
-
Alexy 19
-
Information Services
-
User Experience Researcher
-
May 2020 - Nov 2020
*Led design sprint, branding workshop, and market analysis for a new, popular culture podcast *Ran heuristic analysis to uncover UI bottlenecks in an app that streams live performances to over 8 million users *Wireframed new, culturally competent UI for a meditation app based on enthographic research on religious beliefs and perceptions of meditation *Redesigned a virtual banking app (29.7 million unique users) for stronger information hierarchy and greater legibility for visually impaired and dyslexic users *Consulted on virtual performance using a hybrid of pre-recorded and live streamed actors *Conducted user interviews and user surveys as primary research for a nutraceutical app *Prepared a secondary research report on overlaps between nutraceutical users and mHealth app users *Prepared secondary research report on Gen-X specific marketing strategies for mHealth apps *Redesigned the typographic style sheet for an automobile ad *Conducted exhaustive secondary research on the cognitive psychology of building habits *Affinity Mapping problems for holistic health enthusiasts.
-
-
-
University of North Carolina at Charlotte
-
United States
-
Higher Education
-
700 & Above Employee
-
Visiting Assistant Professor
-
Jun 2017 - May 2020
-
-
-
-
Lecturer/Resident Artist
-
Sep 2005 - May 2020
University of Pittsburgh, University of Aberystwyth, NYU, Carnegie Mellon, Cape Cod Community College, UNC-C, Winthrop University • Research and proposals for digital archive and digital research projects • Published in three different countries in digital and textual formats • Continuing Ed in SEO, SEM, and Integrated Digital Marketing • French to English translations • Faculty member (Performance & Communications) at University of Pittsburgh, Bridgewater State, Cape Cod Community College, UNCC, and Winthrop University • Designed digital tools and platforms for the classroom including social media, blogging, and multimedia presentational design • Major event planning and community outreach including projects with record breaking attendance and ticket sales
-
-
-
-
Principal Consultant/Founder
-
Jan 1997 - May 2020
Lead Consultant managing teams for content creation, presentations, industrial films, live and streamed events, social media analysis. Participated in brand sprints and marketing and advertising brainstorming, product naming. Wrote technical specs and user manuals. Partial client list includes Cape Cod Healthcare Associates, Citibank, Bayer Pharmaceutical, Avon Cosmetics, Waldorf School, Erik's Ranch. *Citicorp Intranet (Agile) UX Writer and Researcher on corporation-side user manual for redesign of intranet after a merger. *Banking App Account Landing Page Redesign of Visual Hierarchy. Employed universal access UX principles. *Meditation App (Lean UX) UX Research, (questionnaire, survey, interview) User Empathy, wire framing and prototyping in Figma, user-flow, Interaction Design. *Training and Education App Visual re-design, redesigned Information Architecture according to user-flow research *Virtual Meeting Start-Up Branding Design Sprint, Brand Identity Brainstorming, Secondary UX Research *Digital Redesign (Lean UX) research conducted heuristic analysis on Lean UX Team.
-
-
Education
-
2022 - 2022
Cornell University
Certificate, Technology and Entrepreneurship -
New York University
MA, Performance Anthropology -
University of Pittsburgh
Doctor of Philosophy (Ph.D.), Performance Anthropolgy and Philosophy of Mind -
Adelphi University
BA, Philosophy of Mind -
Southern Connecticut State University
Creative Writing
Community
