Experience

NCS Global Technology Sdn Bhd

• Malaysia
• Outsourcing/Offshoring
• 100 - 200 Employee

• Technical Support Specialist

  • Mar 2018 - Present

  -Provide level 1 business enterprise application support to global end users -Troubleshoot and resolve issues via telecommunication channels (calls, emails, chats, web tickets) -Apply strong business process knowledge in enterprise applications to help users resolve issues faced -Work together with supervisors, colleagues and other relevant parties to resolve user issues -Ensuring key performance indicators/metrics set are constantly being met -Able to comply to standard operating procedures and practices while carrying out tasks Show less



Federal Express Services (M) Sdn Bhd

• Damansara Uptown

• Practical Trainee

  • Sep 2014 - Dec 2014

  • Preparing documentations • Learning on how to trace the shipment • Handling customer problems and identifying possible problems • Preparing quotation for customer needs and requests • Arrange pickup and supplies as well as monitoring the shipment progress. • Preparing documentations • Learning on how to trace the shipment • Handling customer problems and identifying possible problems • Preparing quotation for customer needs and requests • Arrange pickup and supplies as well as monitoring the shipment progress.