Experience

NYC Department of Homeless Services

• United States
• Government Administration
• 500 - 600 Employee

• Joint Command Manager

  • Jan 2023 - Present

  Oversee the JCC Operations which includes both above ground and subway initiatives with special focus on EOL initiative. Support the unit in prioritizing daily outreach activities. Supervise Community level staff. Ensure completion of activity and assignment logs and end of shifts reports. Responsible for liaising with Program Administrators. Participate in Interdisciplinary Case Management Meetings. Respond to special projects in the field; develop comprehensive case summaries. Perform field supervision of staff. Offer Engagements, perform assessments, and participate in analysis of potential clients. Show less



NYC Department of Housing Preservation & Development

• United States
• Government Administration
• 700 & Above Employee

• Intake Coordinator

  • Jul 2016 - Jan 2023

  Conduct eligibility determination for shelter applicants who are displaced from their homes due to fire or vacate order. Assess and secure alternative housing options as applicable. Register eligible clients and secure shelter placement as appropriate. Conduct orientation for new clients to discuss program rules and client responsibilities. Complete intake forms and documentations. Explore alternative housing options with clients. Research and/or obtain vacate orders from city agencies as needed. Negotiate for extended stays with contracted vendor as needed. Coordinate with other internal HPD divisions, other city agencies, and client advocates to ensure consistent and compliant service delivery. Prepare, maintain and create varied detailed reports as directed by the Intake and Registration Supervisor. Data input into various systems around vacate order and client tracking. Perform other duties as assigned. Show less



Goddard Riverside

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Outreach Worker

  • Oct 2019 - Dec 2020

  Part of a two person team reaching out to homeless adults in Manhattan. Approach homeless individuals and encourage them to accept services. Monitoring clients: placing individuals on a pre-caseload tracking sheet, logging bedded down sightings, assessing for safety and providing advocacy; referring and transporting clients to shelters and/or drop-ins as needed. Communicate with clients already known to the program; assist in promoting service goals and escort clients when needed. Enter data into computer database. Prepare reports on shift activities and client status. Assist in training of new staff and participate in group trainings for current staff. Respond to 311 calls regarding homeless individuals. Drive outreach van. Canvass for vulnerable individuals during Code Blue and Code Red seasons. Participation in overnight quarterly counts of homeless individuals living on the street. Show less



Aguila Inc

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Case Manager

  • May 2015 - Jun 2016

  •Provide case management services to clients and manage necessary charts. •Counsels and aids client's in need. •Addresses underlying causes of homelessness through the development of a service plan. •Provides on-going management of client's service plan. •Orientates each client with facility rules and program expectations. •Completes case notes in a timely fashion and maintains records according to agency and funder expectations. •Advocates for client's to receive necessary entitlements, lease and employment opportunities. •Evaluates client's need for off-site resources. •Coordinates necessary case conferences. •Coordinates client compliance with house rules and client responsibilities and rights. •Prepares and coordinates any reports, responses to inspection reports and/or audits. •Performs other related duties as assigned or requested. Show less



Services for the UnderServed

• United States
• Non-profit Organizations
• 700 & Above Employee

• Wellness Coach/ Community Liaison

  • Apr 2012 - Oct 2014

  Managed a case load of 36 clientsn who has mental illness. Provided case management to clients who were in supportive housing program ( scattered sites and residential). Help clients with their daily living skills.Attended case conferences as needed. Prepared bi-annual assessments with client and help them with achieving their goals. Entered progress notes for clients on a monthly basis. Facilitated groups, Assisted with intake of prospective tenants. Care Coordination. Managed a case load of 36 clientsn who has mental illness. Provided case management to clients who were in supportive housing program ( scattered sites and residential). Help clients with their daily living skills.Attended case conferences as needed. Prepared bi-annual assessments with client and help them with achieving their goals. Entered progress notes for clients on a monthly basis. Facilitated groups, Assisted with intake of prospective tenants. Care Coordination.



NYC Department of Parks & Recreation

• United States
• Government Administration
• 700 & Above Employee

• Administrative Assistant

  • Aug 2009 - Jul 2011