Sales Associate

• Jun 2023 - Present

Co-Founder

• Apr 2021 - Present

Business Development Executive

• Nov 2021 - Mar 2023

• Interacted daily with UK clients and leads to help sale subscription plans; increased sales to new customers by 15% • Managed customer relationships with help of Customer Relationship Management software (CRMs) and dealing with international clients and potential leads in a fast growing work environment • Visualized data with the help of Power BI/Tableau to find room for improvements; improved the database by more than 70% to get a better result • Took initiative for brainstorming sessions, discussed with team members in order to make the product user friendly, enhanced the client's user experience by 20% • Managed drafting and negotiation of 10 major sales, facilitating on-boarding of all of them; reviewed and approved customer specific requests, evaluating and resolving issues for more 200+ customers monthly • Coordinated with 5 member customer success team to improve incident management and reduce post setup technical issues by 30%; delivered technical advice and support for more than 400 customers • Promoted platform through various social media; accessed market with Marketing department; initiated social media marketing in 2 other social media platform, increasing customer reach by 35% • Gathered customer feedback to guide product improvements and introduced client incentives to boost customer satisfaction by over 25%; worked along with business development team to device client focused product strategy Show less

Sales & Service Engineer

• Mar 2019 - Apr 2021

• Sold Pharmaceutical machines to Pharmaceutical Companies of Nepal with a gross profit of $300,000 over the course of 2 years • Elevated the reach of product by more than 50% in the Nepali Pharmaceutical Market during first year • Presented new products launched in the market to potential customers and existing clients, sold 10 new lab equipment to new industries • Installed and commissioned new machines for clients, conducted training workshops with operators; delivered after-sales service to maintain broken down machines thus advancing customer satisfaction and boosting product reliability by 12% • Communicated monthly repair needs to the hierarchy, overseeing repair work to reduce maintenance cost of customers by more than 20% • Spearheaded promotional activities for product exhibition at CPHI and PMEC, collecting database of prospective customers and vendors; analyzed database to achieve 28% accurate data including customers more likely to buy the machines • Devised methods for better time management to achieve reduction in lead time between receipt of complaints and delivery of solutions saving over $150,000 • Recommended customer acquisition programs to increase marketing reach by 17%; executed online and offline marketing initiatives, integrating online and new social media for brand awareness • Analyzed consumer demand trends across the country and instituted market growth and expansion strategies to maximize business by 9% in the region Show less

Sales & Service Engineer

• Sep 2018 - Feb 2019

• Sold Pharmaceutical, Food (processing and packaging) machines to 20+ factories • Met with potential customers on a daily basis, presented products, interacted and negotiated sales • Prepared reports on a daily, weekly and monthly basis, recorded and reviewed the past sales report; conjured new sales strategy • Learned about new products, gave presentations on a monthly basis to the management, improved product knowledge thus uplifting negotiation skills • Oversaw equipment maintenance and installed 2 advanced machines, rose customer by almost 20% in 2 months • Called 100+ potential leads and existing clients daily to inquire about requirements, screened potential customers based on the revenue generated, expansion projects and current needs • Handled inbound customer service requests and issues on daily basis; communicated with customers as main point of contact and resolved 99% issues in the first call Show less

Assistant Plant Engineer

• May 2018 - Aug 2018

• Installed, modified and upgraded outlets, panel boards and machines, collaborating with fellow 5 engineers and maintenance personnel; forwarded recommendations on design and improvement of plant layout, machines and facility infrastructure • Conducted energy audits on a weekly basis to save up to 20% of operation cost • Maintained the logbooks on a daily basis; monitored machines to predict possible breakdowns • Designed a new layout of water supply pipeline within a month to ensure leakage reduction by more than 45% • Checked products for quality on a daily basis, reduced damaged products by 70% • Boosted the efficiency of existing boiler by more than 25% by calculative analysis of the energy consumed buy it Show less

Data Clerk

• Nov 2017 - Dec 2017

• Co-operated with field observers and provided instructions on what to look for and record daily • Entered data collected by observers across the country daily in MS Excel and log sheets • Wrote reports and prepared Chart representation of recorded data on a daily basis • Assessed Data after recording, visualized data weekly to find out where lag is seen • Co-operated with field observers and provided instructions on what to look for and record daily • Entered data collected by observers across the country daily in MS Excel and log sheets • Wrote reports and prepared Chart representation of recorded data on a daily basis • Assessed Data after recording, visualized data weekly to find out where lag is seen