Experience

AltF Coworking

• India
• Real Estate
• 1 - 100 Employee

• Senior Manager – Revenue

  • Apr 2023 - Present

  Promoted to Senior Revenue Manager position wef 01st April 2023 Currently managing revenue generation team of the business Available on utkarsh.thengadi@altfspaces.com

• Revenue Manager

  • May 2022 - Mar 2023

  ✩ Formalized the entire department for revenue generation ✩ Increased Revenue MoM by a gradual 25-50% ✩ Managed complete sales cycle of Virtual Offices ✩ Remodeled Booking Policies for Meeting Room & Flexi Space ✩ Updated new contacts in broker network database



TheSqua.re Serviced Apartments

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Head of Account Support UK Networks

  • Oct 2019 - Mar 2022

  ✩ Formalized the structure of the department ✩ Built the growth strategy from £0 to £300k YoY ✩ Negotiated the commission % with 100+ vendors ✩ Efficiently handled guest queries through mail & phone ✩ Onboarded 50+ new accommodation providers across UK ✩ Implemented markup pricing strategies to boost revenues ✩ Established market connects for competitor analysis ✩ Awarded twice with Employee of the Month ✩ Earned 5-star reviews from guests all over the world on TrustPilot ✩ Formalized the structure of the department ✩ Built the growth strategy from £0 to £300k YoY ✩ Negotiated the commission % with 100+ vendors ✩ Efficiently handled guest queries through mail & phone ✩ Onboarded 50+ new accommodation providers across UK ✩ Implemented markup pricing strategies to boost revenues ✩ Established market connects for competitor analysis ✩ Awarded twice with Employee of the Month ✩ Earned 5-star reviews from guests all over the world on TrustPilot



Swiggy

• Software Development
• 700 & Above Employee

• Area Manager Field Operations

  • Dec 2018 - Oct 2019

  ✩ Lead a team of 8-10 Fleet Managers & 5000+ Delivery Executives ✩ Implemented new strategic initiatives cascaded by management ✩ Optimized average delivery SLA from 47 to 41 Minutes ✩ Achieved 4.2 average customer rating for Delivery Partners ✩ Assisted partners with 10-15% increase in payout by training ✩ Overlooked operations for 500,000 + Weekly Orders ✩ Reported City level business metrics to decision makers ✩ Lead a team of 8-10 Fleet Managers & 5000+ Delivery Executives ✩ Implemented new strategic initiatives cascaded by management ✩ Optimized average delivery SLA from 47 to 41 Minutes ✩ Achieved 4.2 average customer rating for Delivery Partners ✩ Assisted partners with 10-15% increase in payout by training ✩ Overlooked operations for 500,000 + Weekly Orders ✩ Reported City level business metrics to decision makers



AxisRooms (AR Hospitality Solutions)

• India
• Hospitality
• 1 - 100 Employee

• Revenue Manager International Markets

  • May 2018 - Nov 2018

  ✩ Managed revenue for multiple clients in India, Sri Lanka & Nepal ✩ Drafted client specific demand calendar and rate charts ✩ Generated 20% new business through advance bookings ✩ Provided insights to hotel owners with current market trends ✩ Met market managers at OTA companies for business growth ✩ Dealt with discrepancies and provided resolution ✩ Managed revenue for multiple clients in India, Sri Lanka & Nepal ✩ Drafted client specific demand calendar and rate charts ✩ Generated 20% new business through advance bookings ✩ Provided insights to hotel owners with current market trends ✩ Met market managers at OTA companies for business growth ✩ Dealt with discrepancies and provided resolution



TheSqua.re Serviced Apartments

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Assistant Manager Reservations and Revenue Analyst

  • Apr 2017 - May 2018

  ✩ Ensured accuracy in reservation details of guests on PMS ✩ Responded to customer queries ensuring customer satisfaction ✩ Provided assistance on Check-in & Check-out formalities ✩ Gained responsibility of Revenue Analyst with confirmation ✩ Prepared competitive analysis, presentations for leadership meetings ✩ Maintained HTR and relevant reports on daily basis ✩ Achieved highest ADR of £165 with a 93% occupancy ✩ Contracted lowered commission % with OTAs ✩ Ensured accuracy in reservation details of guests on PMS ✩ Responded to customer queries ensuring customer satisfaction ✩ Provided assistance on Check-in & Check-out formalities ✩ Gained responsibility of Revenue Analyst with confirmation ✩ Prepared competitive analysis, presentations for leadership meetings ✩ Maintained HTR and relevant reports on daily basis ✩ Achieved highest ADR of £165 with a 93% occupancy ✩ Contracted lowered commission % with OTAs



Tamarind Global

• India
• Travel Arrangements
• 1 - 100 Employee

• MBA Summer Intern

  • May 2016 - Jul 2016

  Worked with Tamarind Global's Client - The Confederation of Real Estate Developers' Associations of India (CREDAI) for their Annual NATCON 2016 CREDAI 16th NATCON – ‘Embracing Change’ was held from 3rd – 5th August 2016 at Kerry Hotel in Shanghai, China. An Annual International Convention of CREDAI. One of its kind venue, to deliberate the policy and business environment prevailing in housing and real estate sector. Enhanced visibility to partners, sponsors and promoters. Offers… Show more Worked with Tamarind Global's Client - The Confederation of Real Estate Developers' Associations of India (CREDAI) for their Annual NATCON 2016 CREDAI 16th NATCON – ‘Embracing Change’ was held from 3rd – 5th August 2016 at Kerry Hotel in Shanghai, China. An Annual International Convention of CREDAI. One of its kind venue, to deliberate the policy and business environment prevailing in housing and real estate sector. Enhanced visibility to partners, sponsors and promoters. Offers an excellent opportunity to understand the innovative technologies and market dynamics of International Real Estate market. A source for strengthening the relationship between India and International Real Estate markets. Some of the prominent guests who attended the event included dignitaries and keynote speakers such as acclaimed author and former diplomat Mr. Shashi Tharoor (Member of Parliament, India), Mr. James Law (Founder and CEO of Cybertechture), Mr. Anuj Puri (Chairman of JLL), Mr. Pranay Chulet (Chief Executive Officer, Quikr) and Bollywood acclaimed actor, Mr. Sanjay Dutt. Show less Worked with Tamarind Global's Client - The Confederation of Real Estate Developers' Associations of India (CREDAI) for their Annual NATCON 2016 CREDAI 16th NATCON – ‘Embracing Change’ was held from 3rd – 5th August 2016 at Kerry Hotel in Shanghai, China. An Annual International Convention of CREDAI. One of its kind venue, to deliberate the policy and business environment prevailing in housing and real estate sector. Enhanced visibility to partners, sponsors and promoters. Offers… Show more Worked with Tamarind Global's Client - The Confederation of Real Estate Developers' Associations of India (CREDAI) for their Annual NATCON 2016 CREDAI 16th NATCON – ‘Embracing Change’ was held from 3rd – 5th August 2016 at Kerry Hotel in Shanghai, China. An Annual International Convention of CREDAI. One of its kind venue, to deliberate the policy and business environment prevailing in housing and real estate sector. Enhanced visibility to partners, sponsors and promoters. Offers an excellent opportunity to understand the innovative technologies and market dynamics of International Real Estate market. A source for strengthening the relationship between India and International Real Estate markets. Some of the prominent guests who attended the event included dignitaries and keynote speakers such as acclaimed author and former diplomat Mr. Shashi Tharoor (Member of Parliament, India), Mr. James Law (Founder and CEO of Cybertechture), Mr. Anuj Puri (Chairman of JLL), Mr. Pranay Chulet (Chief Executive Officer, Quikr) and Bollywood acclaimed actor, Mr. Sanjay Dutt. Show less



Jubilant FoodWorks Ltd.

• India
• Food & Beverages
• 700 & Above Employee

• Guest Delight Manager Operations

  • Jun 2013 - Sep 2014

  ✩ Spearheaded entire operations of the store ✩ Learnt all internationally set SOPs and processes ✩ Trained on each aspect of functioning of the store ✩ Compiled area level daily/ weekly / monthly reports ✩ Reduced the food wastage to 37% MoM ✩ Audited store cleanliness and compliance on daily basis ✩ Launched one of the first T20 format store in Navi Mumbai ✩ Rostering of team size between 20 - 50+ members on weekly basis ✩ Spearheaded entire operations of the store ✩ Learnt all internationally set SOPs and processes ✩ Trained on each aspect of functioning of the store ✩ Compiled area level daily/ weekly / monthly reports ✩ Reduced the food wastage to 37% MoM ✩ Audited store cleanliness and compliance on daily basis ✩ Launched one of the first T20 format store in Navi Mumbai ✩ Rostering of team size between 20 - 50+ members on weekly basis



The Pride Hotels,India

• Hospitality
• 300 - 400 Employee

• Winter Intern

  • Dec 2012 - Jan 2013

  Successfully done internship in Front Office Department under the guidance of Mr. Ashok (RDM/FOM) and Percy Sabawala (Training Manager). Learnt in depth about Reservations, Billing, Corporate Client Handling, New Year Event Sales and handled the Delhi Ranji Cricket Team with Players like Amit Mishra, Unmukt Chand and Shikhar Dhawan. Successfully done internship in Front Office Department under the guidance of Mr. Ashok (RDM/FOM) and Percy Sabawala (Training Manager). Learnt in depth about Reservations, Billing, Corporate Client Handling, New Year Event Sales and handled the Delhi Ranji Cricket Team with Players like Amit Mishra, Unmukt Chand and Shikhar Dhawan.



Hotel Shiv Grand

• Gandhidham, Gujarat, India

• Summer Intern

  • May 2012 - Jun 2012

  Worked in Front Office Department under the guidance of Mr. Sanjay Rudola and GM Mr. Rakesh Sharma. Assisted a lot of guests in regards with their check-ins, walk through of property and rooms, sales over the counter, Upsell additional packages, offer discounts as per hotel guidelines to benefit the guests and the hotel. Worked in Front Office Department under the guidance of Mr. Sanjay Rudola and GM Mr. Rakesh Sharma. Assisted a lot of guests in regards with their check-ins, walk through of property and rooms, sales over the counter, Upsell additional packages, offer discounts as per hotel guidelines to benefit the guests and the hotel.



Park Plaza Ahmedabad

• Hospitality
• 1 - 100 Employee

• Winter Intern

  • Dec 2011 - Jan 2012

  Winter Internship - Housekeeping Department Interned under the able leadership of Ms. Anita Singh EHK for Park Plaza Ahmedabad and learnt a lot on Housekeeping Management of a 4 star property in regards to Operations side of the department. Rostering, Capacity Management, Stock Keeping of Supplies, Cleaning Agents, Supervision of Cleaning Resources, Guest request handling, along with facade area management and horticulture in the property. Winter Internship - Housekeeping Department Interned under the able leadership of Ms. Anita Singh EHK for Park Plaza Ahmedabad and learnt a lot on Housekeeping Management of a 4 star property in regards to Operations side of the department. Rostering, Capacity Management, Stock Keeping of Supplies, Cleaning Agents, Supervision of Cleaning Resources, Guest request handling, along with facade area management and horticulture in the property.