Product Manager

• Dec 2022 - Present

Product Manager for “Swish” App Product Manager for “Swish” App

Technical Project Manager

• Mar 2022 - Dec 2022

Managing the second highest revenue generating product of Pearson Education - "Mastering"

Scrum Master - Site Reliability Engineering

• Sep 2021 - Feb 2022

Work as a scrum master for two site reliability engineering agile teams handling NA HEd and International applications.Roles and Responsibilities:-- Manage each project’s scope and timeline-- Coordinate the sprints, retrospective meetings and all agile ceremonies-- Coach team members about Agile frameworks and best practices-- Facilitate internal communication and effective collaboration-- Be the point of contact for external communications and Work with product owners and product engineering teams to handle backlogs and new requests-- Resolve conflicts and remove impediments that occur-- Help teams implement the changes effectively-- Ensure deliverables are up to quality standards at the end of each sprint-- Guide devops teams to higher scrum maturity-- Help build a productive environment where team members ‘own’ the product and enjoy working on it Show less

Team Lead - Change Management

• Nov 2019 - Feb 2022

-- Executing the strategic direction of Service Delivery and Response team-- Ensuring the team remains focused on delivering highly valuable services in terms of release and change management-- Implementing and executing proper process governance by measuring, reporting, and optimizing processes-- Authorizing all changes and releases on to the production environment discussing with the Change Advisory Board-- Evaluating the release processes and optimizing them aligning Engineering teams with the ITIL best practices-- Ensuring minimal disruption to services and products by executing change control for emergency changes-- Co-ordinating maintenance releases with global teams adhering to contractual obligations with customers-- Scheduling and sequencing the release pipeline by resolving schedule, resource and platform conflicts Show less

Manager - Enterprise Programme Management Office

• Oct 2017 - Oct 2019

As a part of the role as a project manager / senior project manager, studied organization structures, systems and different processes for Process simplification and digitization of those. Optimizations and process gaps were discussed, analyzed, and evaluated with consultants, engineering professionals and stakeholders from Enterprise Business and its clients. Under these projects, certain job functions were redefined, and key organizational issues were resolved.Under the CRM transformation program, made proposals of changes for the systems for improvements aligning with benchmarked processes to optimize resource allocation and cost on customer interfacing processes in order to fulfilment.Assisted the strategies and plans of Enterprise Program Management Office through programs such as Agile transformation of Technology work stream achieving above and beyond the customer satisfaction.With the Fintech and Dialog Finance programs, undertook and reviewed studies by reputed financial consultants and mapped those for current systems and future roadmap.For the Digital Health implementation program, worked closely with the implementation team to redefine the job functions of the new organization structure and statements of procedures.Measured process improvement efficiencies through reports and workflow charts. Analyzed the modus operandi of different functions when implementing and rolling out the retailer transformation program to implement mobile apps for field engineers and sales staff.The proposed and approved projects were implemented within the scope, time and budget up to the quality expectations of the organization.Executed organizational change management wherever applicable when executing key programs such as CRM transformation, Billing system migration, Dialog Finance transformation. Show less

Unit Manager - Enterprise Programme Management Office

• Oct 2015 - Oct 2017

Assistant Manager - Programme Management

• Apr 2015 - Oct 2015

Specialist - Programme Management

• Apr 2012 - Apr 2015

Responsible to create program/project plans to organize, plan, implement, and monitor and control the project until completion within agreed time, cost, quality.Facilitate compilation of program/project scope, goals and deliverables, define project tasks and resource requirementsTrack program/project plans and deliverables using appropriate tools, provide direction and support to project team, and ensure quality assuranceStatus update/reporting on progress of the program/project statuses to all stakeholdersUnderstand key issues and risks pertaining to programs/projects, risk mitigation and management and timely escalations to Senior managementImplement and manage system change requests as and when required, and follow the necessary processes/protocols with regard to same (Change request process, proper communication to stakeholders) Show less

Senior Executive - Technology Project Management

• Apr 2011 - Mar 2012

Project Cordinator

• Sep 2010 - Mar 2011

Trainee Engineer

• Oct 2008 - Apr 2009