Experience

West Tech Shipping

• Saint Lucia
• Freight and Package Transportation
• 1 - 100 Employee

• CSR

  • Nov 2020 - Present



Bell

• Canada
• Telecommunications
• 700 & Above Employee

• BILINGUAL TEAM LEADER-BHC

  • Jan 2013 - Sep 2019

  - Send the daily report to the team about their KPI, plan coaching session whenever it needs to - Make sure that the team Overall meet their target on a daily, weekly and in a monthly basis- Make sure that the team receive their monthly incentive and their monthly bonus- Take escalation for customer who speaks French, English and Spanish.- Check orders that were placed for the customer to have a particular service

• CR: Help & Escalation Desk - BHC

  • 2013 - Oct 2014

• Bilingual Sales Representative - BHC

  • Jan 2013 - Mar 2014



Unigestion

• Switzerland
• Financial Services
• 100 - 200 Employee

• Report Analyst

  • Mar 2007 - Nov 2012

  • Prepare reports for Call Statistics, Customer issues/tickets, Agents Productivity and ensure reports are updated and made available when needed.• Performing trend analysis to validate the accuracy of data being reported • Generate and issue accurate CC Daily and Weekly Reports within 1 working day • Generate and issue accurate CC Monthly Reports within 7 days of the subsequent month• Generate daily, weekly and monthly reports that provides an analyses of the root/cause of changes in call patterns, customer issues/ticket information, agent statistics so as to facilitate the decision making process