Usman Rauf
Inbound Customer Service Representative at Abbey Ireland & UK- Claim this Profile
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Bio
Experience
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Abbey Ireland & UK
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Ireland
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Travel Arrangements
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100 - 200 Employee
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Inbound Customer Service Representative
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Oct 2021 - Present
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Clock Cars
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United Kingdom
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Inbound Customer Service Representative
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Jul 2021 - Sep 2021
This is an inbound contact center based in U.K. My job was to make and dispatch bookings. Currently, I am working here as an CSR agent and I've also worked for other UK Cab companies as well in my career. Its been 5 years I'm in this field and working with compassion and dedication. ** Softwares ** 1. Ghost. 2. ICabbi. 3. Cab Treasure. 4. Cordic. ** Companies ** 1. Max Cab. (Accrington - Blackburn) 2. 24/7 Taxi. (Birmingham) 3. Lynx Taxi. (Manchester) 4. Club Class Taxi. (Northwick) 5. A3 Cars. (Guilford) 6. UK Minibus Coach Hire. 7. Clock Cars. (Neasden) 8. Abbey Cars (Pinner) 9. Street Cars ( Manchester) 10. Greenlink (Northwood) Show less
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AK telemarkting Org Wah
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1 - 100 Employee
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Sales Professional
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May 2018 - Oct 2020
This was a call center U.S based Campaign dealing with the solar panels all over U.S. I was the senior sales specialist here, where I made appointments, confirm them and regulate it to the U.S staff for sale made. Trained more than 50 of employees here to work in within the company requirements and dealing with the work-life environment. **Responsibilities** 1. Gathering and generating leads. 2. Setting appointments with clients. 3. Transfer Leads. 4. Building relation with data providers. 5. Assemble data in a spread sheets. Show less
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Jazz
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Pakistan
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Telecommunications
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700 & Above Employee
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Marketing Intern
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Jul 2019 - Aug 2019
Highly motivated and enthusiastic approach towards the tasks and mission of the organization. My job was to gather information, tools necessary to progress into digital economy and driving it to success. **Experience** 1. Plan, develop, and execute the projects assigned to you by your mentor. 2. Generate useful insights through research on industry and global trends. 3. Prepare and present periodic reports on the assigned projects. 4. Attend team meetings and meet the stakeholders related to the assigned projects. 5. Brainstorm and come up with creative ideas on existing processes and systems. 6. Provide assistance to the department to improve their coordination and productivity. 7. Meet group of diversified professionals which will allow you to build relationships. 8. Have close liaison with different departments/functions for the timely execution of deliverables. **Requirements** * Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) * Excellent written and verbal communication skills * Self-directed and able to work without supervision * Energetic and eager to tackle new projects and ideas * Strong attention to detail Show less
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Education
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Foundation University
Bachelor of Business Administration - BBA, Human Resources Development -
Army Public School - (APSACS)
Intermediate, Computer Science -
Fauji Foundation
Intermediate, Biology, General