Experience

WebContractor Ltd

• United Kingdom
• Software Development
• 1 - 100 Employee

• Senior Project Manager

  • Jan 2023 - Present

  Working in a rapidly growing SaaS company, providing improved management of Subcontractor Applications for Payment, where my role is to improve the implementation and onboarding experience of our contractor clients. This involves creating and adjusting processes to streamline this experience, finding and testing new tools to enhance our delivery of training and project tasks, as well as interacting with various levels of users from Directors to commercial users. Using GUIDEcx as a primary Project Management tool; creating and adjusting project plans, automating process workflows to better enhance user experiences, co-ordinating resources, communicating project updates to all stakeholders, time management of crucial tasks which are often pressurized and constrained based on AFP deadlines, identifying and mitigating risks, completing lessons learnt logs. Setting up the system to contractor's required specifications through multiple and varied information gathering and data capture & review sessions. Skills: Problem Solving · Project Management · Process Improvement · Software Implementation · Customer Relationship Management (CRM) Show less



Once For All

• France
• Software Development
• 100 - 200 Employee

• Implementation Project Manager

  • Sep 2021 - Dec 2022

  The Implementation Project Manager (PM) is responsible for driving the implementation and development of the “onboarding service” with the buyers for our Suppliers. I provide front-line relationship management, serving as the primary point of contact for my assigned clients and I'm responsible for achieving the highest level of satisfaction through excellent service, efficient implementation and product knowledge. What I do… · Serve as the primary “Implementation Solution” project manager. · Work with nominated strategic clients to onboard their supply chains. · Work closely with the sales team and client stakeholders to collect client requirements post-sale. · Define, plan and implement the deliverables and tasks required for successful implementations, including resource determinations, schedules, and project implementation plans. · Supporting clients in terms of reporting on supply chain and usage of the platform. · Respond to customer enquiries in a timely and professional manner. · Provide user training via webinars or on-site regarding the effective use of the software and best practices. · Work closely with the development teams to resolve technical product issues, and test new features, produce and maintain documentation, and report bugs. · Utilise a standard project management methodology to guide all projects in a consistent, organized and reliable manner. · Understand existing processes and recognize and propose process changes to improve quality, reduce costs and accelerate timelines. · Effectively communicate project expectations to internal and external project team members in a timely and clear fashion. · Develop enhancements to the process, implement best practise and continued improvements. · Gather feedback from the client relating to the project implementation, end-user adoption, and satisfaction with the product during and after implementation. Show less



Point of Rental Software

• United States
• Software Development
• 200 - 300 Employee

• Implementation and Project Manager

  • Jul 2018 - Sep 2021

  Managing the start to end lifecycle of a project implementation, from attending fact-finding days (Business Process Recording) to project initiation to working with the client and the Implementation Team for data take-on, to product installation with the Technical Team, and training with the Implementation Team to UAT and Go-LIVE, and subsequently handing over to the Support Team. This role calls for a truly collaborative and people-orientated professional who has a well-grounded understanding of the hire industry and its processes, as well as attention to detail, the ability to identify and plan for risks, people management and innovation in designing and building process documents for internal staff to follow, as well as external clients to guide them through their implementation. Job Description: - Working cross-functionally and cross-departmentally to ensure customers are onboarded efficiently and professionally - Liaising with customers on data that needs to be imported, analysing and reviewing it thoroughly - Helping customers understand technical speak in non-technical terms and explanations - Arranging training appointments, and completing follow-ups to ensure a great customer experience/journey Responsibilities: - Analysing, manipulating and extracting data from Excel spreadsheets - Liaising with multiple departments to resolve customer issues and to help get them ‘Live’ Skills and Qualities: - Attention to detail and analytical - Problem-solving and quick thinking in difficult situations - Customer-focused and driven to achieve the best outcome for our customers - Microsoft Office, in particular Microsoft Excel - Helpful and not limited to just one particular ‘role’. Though I specialise in Project Management, you have to have a good understanding of the system so that customer issues are understood and not left ‘hanging’ if they can be resolved efficiently by Project Management Show less



Construction Industry Solutions (COINS)

• United States
• Software Development
• 200 - 300 Employee

• Application Consultant

  • Jul 2015 - Jun 2018

  Working within the Plant and Procurement Consultancy Team, implementing primarily Fixed Assets, Stock Control and Plant Control Hire Desk, as well as providing training, advice and guidance on Central Repository and Procurement.Scoping the project and understanding clients’ existing business processes and translating that into COINS’ processes, building upon the software solution with Product Development Requests as required.Identifying and remedying gaps, software bugs and enhancements through QA Regression Testing and client implementations.Start to end delivery lifecycle, from providing walkthrough’s and presentations of current functionality, to designing, configuring and building the system, to migrating data from existing Plant Systems, to creating User Acceptance Testing plans for sign-off, to finally Go-LIVE Support.Providing documentation with step-by-step guides through MadCap Contributor as well as other resources, and recorded videos to prospective, new and existing clients.Working with individuals and groups across varying seniority levels, from end users to Managing Directors to provide the best solution and result for the business. Show less

• Application Support Analyst

  • Aug 2013 - Jul 2015

  I fix application and system problems within Financials, or any incident that is disrupting the application service that business users depend on. The job calls for both technical capability and business understanding. Crucially, applications are production, or live, issues and need immediate attention. I am also a Client Lead for 2 organisations providing customer support and updating the customers on the progress of their tickets.



Matalan

• Reading, England, United Kingdom

• Administration Manager

  • Apr 2013 - Aug 2013

  Working as the Administration Manager for a reputable retail store, I have the responsibility of cash and stock administration, people administration and back of house duty management. This includes but is not limited to; daily cash and stock administration, inputting payroll and dealing with payroll queries, ensuring all paperwork is correctly logged in line with audit requirements, directing, supporting and coaching team members and the management team to accurately maintain Continuous Improvement (CI) and business risk initiatives, managing a team of 2 Administration Assistants and other staff members, generating and reviewing daily, weekly and monthly reports and effectively communicating them internally and externally. Show less



Twice2much Limited

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Data Analyst

  • Jul 2012 - Jan 2013

  My role here as a Data Analyst varied and gave me a rich experience of seeing how different companies operate and process data. My job entailed analysing our clients’ Accounts Payables data; checking for duplicate or over-payments. I used a software program named IDEA which allowed me to import huge amounts of data and manipulate that data to achieve the results I needed to pass onto the Reviewing team. There were various tools within IDEA that allowed me to do this but attention to detail was imperative and the ability to quickly grasp the understanding of how the various Accounts Payables systems worked and how the supplied data related to each other gave me a unique insight into our clients’ Accounts Payables. I further enhanced my skills within Excel by using VLOOKUP and IF statements, as well as Pivot Tables and various other formulae to achieve the results I needed. I was also involved with daily accruals and reconciliations for our UK and South Africa clients. Show less



Silva Homes

• United Kingdom
• Civic and Social Organizations
• 100 - 200 Employee

• Trainee Accountant

  • Mar 2010 - Jun 2012

  Working as a Trainee Accountant whilst completing the AAT qualification, I continuously experience a wide range of Finance work. I have been working within the Accounts Payable team registering invoices, getting them signed and ready for the payment run, handling supplier’s queries. I was also working with the Management Accountants supporting them by completing data analysis tasks, service charge reviews, managing 3 control accounts and producing their monthly reconciliations, fixed assets capitalisation, component accounting and analysis of anomalies. Show less