Experience

MCG A/S

• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Consultant

  • Nov 2020 - Present

  Responsibilities: My responsibilities as IT Consultant include: • Managing SolarWinds Orion and Splunk platforms of different multinational clients. • Installing and configuring SolarWinds Orion products such as NPM, SAM, NCM, VMAN, NTA, Log Analyzer, DPA, UDT and UXM, a Splunk based MCG proprietary application. • Design Custom properties solutions in SolarWinds to allow for more granular monitoring, alerting and reporting. • Review, Update and Create procedural and Infrastructure overview documentation, infrastructure monitoring policies, SOPs and latest product release documentation for existing and potential clients of MCG. • Design and develop APE (Additional Polling Engine) monitoring solutions in SolarWinds to anticipate client’s scalability needs. • Creating Dashboards (Modern and Classic), Custom Application monitoring templates, alerts and reports to anticipate client’s monitoring needs. • Creating custom templates using SQL and SWQL queries for Dashboards in SolarWinds according to the needs of clients. • Audit existing SolarWinds infrastructure implementation and suggest areas for improvement in addition to training and directing clients in configuration, management, and use of Orion products such as NPM, NTA, SAM, NCM, VMAN, UDT, DPA etc. Show less



MD Vision CSD LLC

• • Feb 2019 - Oct 2020

  My responsibilities as Sr. IT Support Specialist include: • Providing back end support to Jr. IT techs in US and Pakistan in troubleshooting technical issues and ensuring timely escalations to the concerned departments.• Providing Tier 2 technical support to the users upon escalation from Tier 1.• Monitoring virtualization environment through VMWare ESXi vSphere and VMWare Workstations.• Managing Active Directory, Group Policies, DNS servers, DHCP servers, RDS servers, File Servers and DFS on Microsoft domain environment.• Managing Cerberus FTP, Connectwise ticketing portal, Duo Security for 2FA on production servers, EFax corporate and Rocket Chat.• Monitoring internal switches through Observium NMS.• Managing inventory of hardware installed in different locations through Solarwinds RMM.• Coordinating with vendors (Microsoft, Verizon, Optimum, Tritec etc.) on different issues and following up with them till resolution.• Managing Users, Groups, and mail flow rules on Office 365.• Overseeing Network and ensuring connectivity between all hospitals and corporate offices.• Managing and configuring backups of all servers on Veeam Backup and Replication. Implementing backup and Retention policies. Show less

• • Sep 2016 - Jan 2019

  My responsibilities as IT Support Specialist included:- Providing desktop support that includes installation, configuration and troubleshooting ofwindows based Operating systems and applications to the staff in USA and Pakistan.- Managing access of users and Computers on different Windows Domain Controllers.- Managing inventory of hardware installed in different locations through Solarwinds MSPRemote support.- Managing different levels of access on different computers through Solarwinds MSP RemoteSupport agent.- Configuring and managing extensions on PBX for CISCO, Grandstream, Yealink and Avayaphones.- Configuring shares on File servers and managing access of different departments on it. Also,making shares available within the network through DFS link and outside the network throughCerberus FTP. Show less



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Trainee Support Engineer

  • Feb 2016 - Sep 2016

  DEPARTMENT: Transmission Front Office, Ericsson Managed Services, Warid NOC Responsibilities: • Monitoring of 10G LTE Links of Cisco and DWDM on Solarwinds NPM, adjusting and creating custom views according to the requirement of NOC. • Monitoring STM-16/STM-64 links of DXX nodes and transmission (Microwave) nodes of Ericsson, Huawei, NEC and NERA and in case of an alarm, escalating to the concerned department and getting updates till the issue is resolved. • Providing overall transmission related 1st level backend support to the Field Maintenance team. Show less



PTCL.Official

• Pakistan
• Telecommunications
• 700 & Above Employee

• Trainee Access Network Engineer

  • Jan 2014 - Jan 2015

  DEPARTMENT: Access Network Operations Responsibilities: • Worked as a Master Trainer in PTCL CRM Phase II Roll out Project for the implementation of SIEBEL (CRM) and MAXIMO in HTR. • Guidance to end users and troubleshoot the issues raised during roll-out. • E2E testing with vendor on new deployments in roll-out. • Collecting and formatting of resource data as per system requirements and migration in required system (MAXIMO). • Worked as a bridge between vendor (IBM) and users (PTCL). • Preparation and distribution of manual on FAQs. • Assigning customer complaints and new orders of SIE Exchange to the concerned Field Technicians and following up with them. • Maintaining data (Winback, Zero usage, Service provisioning) of SIE Exchange. Show less



Warid Telecom

• Pakistan
• Telecommunications
• 700 & Above Employee

• Internee Engineer

  • Feb 2013 - May 2013

  Responsibilities: • Going on customer complaints, performing SSV walk tests/drive tests and after the analysis, giving recommendations for improvement. • Performing Drive Tests of different clusters, highlighting the problematic areas, giving recommendations for the adjustments of soft and physical (tilts/orientation) parameters of different sites and preparing Drive Test reports using TEMS Investigation 13.0. Responsibilities: • Going on customer complaints, performing SSV walk tests/drive tests and after the analysis, giving recommendations for improvement. • Performing Drive Tests of different clusters, highlighting the problematic areas, giving recommendations for the adjustments of soft and physical (tilts/orientation) parameters of different sites and preparing Drive Test reports using TEMS Investigation 13.0.



Nexus Web Solutions

• Intern

  • Sep 2012 - Jan 2013