Experience

Betterhomes Abu Dhabi

• United Arab Emirates
• Real Estate Agents and Brokers
• 1 - 100 Employee

• Real Estate Consultant

  • Aug 2022 - Present



Europcar

• France
• Travel Arrangements
• 700 & Above Employee

• Car Rental Agent

  • Sep 2018 - Feb 2022

  Rental sales agent: working in a very fast paced environment, dealing with customers from across the globe, from making a booking for customers to checking out the rental making sure everything goes smoothly.- Upselling insurance - upgrading customers - dealing with complaints - understanding customer needs and recommending the right car for them- adhearing to company targets- Focus on customer feedback survey by providing an excellent customer Rental sales agent: working in a very fast paced environment, dealing with customers from across the globe, from making a booking for customers to checking out the rental making sure everything goes smoothly.- Upselling insurance - upgrading customers - dealing with complaints - understanding customer needs and recommending the right car for them- adhearing to company targets- Focus on customer feedback survey by providing an excellent customer



Aa Breakdown

• United Kingdom
• Individual and Family Services
• 1 - 100 Employee

• Retention Specialist

  • May 2017 - Jun 2018

  • Inbound retention campaign: Handling inbound calls within set SLA’s, adhering to campaign KPI’s, sales targets, dialer targets, understanding customer needs by analyzing different reports and systems to determine the best next action for the customer with the ultimate aim of retaining the customer.• Focus on customer feedback survey by providing an excellent customer experience within the FCA guidelines. • Inbound retention campaign: Handling inbound calls within set SLA’s, adhering to campaign KPI’s, sales targets, dialer targets, understanding customer needs by analyzing different reports and systems to determine the best next action for the customer with the ultimate aim of retaining the customer.• Focus on customer feedback survey by providing an excellent customer experience within the FCA guidelines.



The Co-operative Bank plc

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Ambassador

  • Nov 2014 - Jan 2017

  Inbound customer service adviser•Dealing with customer everyday banking queries such as complaints and general transactions.•Maintaining quality and compliance standard shared by the business•Maintaining KPI’s such as talk, wrap, DMC time and adherence on the dialer.•Working on relationship banking campaign. •Leasing with different departments to get work done•Being able to build rapport and pass leads on to sales teams•Running huddles to keep up to date with changes within the bank



Convergys Intelligent Contact

• United Kingdom
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Direct Sales Agent

  • Apr 2012 - Jun 2014

  Direct Sales inbound/outbound Advisor: •Ensuring delivery of KPI’s and sales targets set by business•Delivering on client requirements as well as the targets set by Convergys. •Maximizing sales through building rapport and mirroring customers•Ensuring FCA regulations are met on all calls by maintaining the required quality and compliance standard set by the business. •Role plays support for new recruits joining the business to help them become competent and share best practice. •Managing campaign inbound and outbound calls within SLA’s.