Sales Manager

• Sep 2020 - Present

Business Development Manager

• Sep 2017 - Aug 2020

• Contacting potential clients to establish rapport and arrange meetings. • Planning and overseeing new marketing initiatives. • Increasing the value of current customers while attracting new ones. • Finding and developing new markets and improving sales. • Attending conferences, meetings, and industry events. • Developing quotes and proposals for clients. • Training personnel and helping team members develop their skills. • Develop a growth strategy focused both on financial gain and customer satisfaction • Conduct research to identify new markets and customer needs • Promote the company’s products/services addressing or predicting clients’ objectives • Provide trustworthy feedback and after-sales support • Reporting on successes and areas needing improvements • Researching business opportunities and viable income streams • Liaise with the finance team, service and operations departments as appropriate • Build long-term relationships with new and existing customers • Develop entry level staff into valuable salespeople • Winning projects: EXPO2020, Bluewaters, IKEA, Cityland Mall, Creek Harbour, The Royal Atlantis Show less

Sr. Key Account Manager

• Aug 2012 - Aug 2017

• Developing and sustaining solid relationships with key clients that bring in the most income for the company. • Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence • Acting as the main point of contact between key clients and internal teams. • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs • Present sales, revenue and expenses reports and realistic forecasts to the management team • Identify emerging markets and market shifts while being fully aware of new products and competition status • Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives • Ensure the correct products and services are delivered to customers in a timely manner • Resolve any issues and problems faced by customers and deal with complaints to maintain trust • Generate sales for a portfolio of accounts and reach the company's sales target • Attendance of meetings with the key accounts and presentation of current offers Show less

Assistant Manager

• Jan 2009 - Jul 2012

• Handling Corporate accounts • Managing a team of junior customer service representatives. • Ensure customer satisfaction and provide professional customer support. • Supervises and coordinates activities of workers engaged in customer service activities. • Plans, prepares, and devises work schedules, according to budgets and workloads. • Handling complaints (from both staff and customers) • Communicate with customers via phone, email, or letter Handle major incidents that cannot be resolved by agents. • Resolve complaints and order issues. • Analyze data and statistics. Prepare reports on daily basis. • Recruit Drivers and customer service agents when required. • Responding promptly to customer inquiries. • Communicating with customers through various channels. Show less

Collection Assistant (Limited Contract)

• Jul 2006 - Dec 2008

• Managing team of agents • Achieving daily weekly and monthly targets • Meeting customers to resolve disputes • Coordinating with internal teams to resolve issues • Dealing with a diverse range of clients in the private, public and government sector. • Pitching new products to existing customer to increase sales • Taking legal actions when necessary. • Highest incentive received in a team • Promotion and Salary increment within a year • Managing team of agents • Achieving daily weekly and monthly targets • Meeting customers to resolve disputes • Coordinating with internal teams to resolve issues • Dealing with a diverse range of clients in the private, public and government sector. • Pitching new products to existing customer to increase sales • Taking legal actions when necessary. • Highest incentive received in a team • Promotion and Salary increment within a year