Usiel Irish Ricamonte

Site Reliability Engineer/ Cloud Support Engineer at IBM
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Sydney Area, AU
Languages
  • English Native or bilingual proficiency
  • Filipino Native or bilingual proficiency

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Credentials

  • Australian Computer Society
    Australian Computer Society

Experience

  • IBM
    • China
    • Software Development
    • 700 & Above Employee
    • Site Reliability Engineer/ Cloud Support Engineer
      • Sep 2021 - Present

      -Manage Cloud Foundry Software as a service which provide Cloud Foundry offerings in the IBM Cloud platform. -Respond and resolve system alerts/ customer cases by diagnosing or troubleshooting Cloud Foundry Software production issues. Help resolve issues by analysing logs, applying patches, conducting/ participating in post-mortems -Be engaged in projects necessary for operating the service such as fixing code vulnerabilities, API migrations (Cloud Foundry API version), system migrations (from classic VM to Kubernetes), system upgrades (Kubernetes), Cloud Foundry component release upgrades, process improvements (deployments, SSL renewals) -Work with developers in supporting container management platforms like Kubernetes -Create, modify and utilize runbooks to resolve system alerts/ customer issues -Participate in on call roster for operational issues and inquiries Show less

  • Amadeus IT Pacific
    • Australia
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Test Systems Analyst
      • Feb 2018 - Sep 2021

      As a test analyst: -Manage test systems into proper operability and performance standards - governing integrity of applications in test and development environment -Ensure code releases comply to test system stability -Practice Development Operations (DevOps) culture, platform & processes while following ITIL practices on Incident/ Problem/ Change Management processes, collaborating within and across support teams such as Developers, DBAs, BAs and System Admins. As a tester: -Deliver quality assurance/functional testing using manual tests (unit/module/regression/integration testing) for the automation tools used by the team in its daily operations- delivered on Linux OS and in automation engines Ansible and Jenkins. -Be heavily involved in project planning, testing, implementation, reporting and documentation which are influenced by Agile methodology. -Develop test plans/cases, creation and execution of test cases, detection/tracking of defects via JIRA/Trello board, code fix research/recommendation. -Evaluate effectiveness of testing processes, standards, and tools to support continuous improvement. Manual testing tools used were Eclipse IDE, SOAP UI, Jenkins, Ansible, Bitbucket. -Work closely with project manager and developers in reviewing product specifications or user stories from stakeholders then convert them into new functionalities/enhancements and implement software features using Agile methodology. -Train and mentor a team of 4 members from other office sites and share end-to-end testing methodologies -Lead and support post-testing tasks such as rehearsal activities and rollouts. -Support post-deployment issues and participate in coordinating and implementing hot fixes Show less

  • Safeway
    • Retail
    • 700 & Above Employee
    • Integration, Middleware and B2B Support Engineer
      • Dec 2014 - May 2017

      -Oversee, configure and maintenance Safeway’s enterprise messaging infrastructure (Websphere MQ, Websphere Message Broker, Nastel Autopilot, Metastorm Integration Manager, Oracle JMS, Datastage, Datapower) plus its integration systems -Provide support for application and web servers (Oracle Weblogic Server, Oracle HTTP Server, IBM Websphere Application Server, IBM HTTP Server, Apache HTTP Server) -Ensure high availability of enterprise systems, practicing ITIL standards via incident management -Handle software code deployments via change management Show less

  • JPMorgan Chase & Co.
    • United States
    • Financial Services
    • 700 & Above Employee
    • Application Analyst/ Webhosting Engineer
      • Feb 2013 - Nov 2014

      -Administer Apache and IIS web servers and administration of IBM WebSphere and Oracle Weblogic Application Servers, in Unix and Windows environment. -Be in charge of software code deployments through change management -Resolve client issues through incident management -Administer Apache and IIS web servers and administration of IBM WebSphere and Oracle Weblogic Application Servers, in Unix and Windows environment. -Be in charge of software code deployments through change management -Resolve client issues through incident management

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Webhosting / Middleware L3 Engineer
      • Sep 2011 - Feb 2013

      -Manage pre- production and production servers hosted in webMethods Integration Servers -Support the management of webServices, code deployments via CrossVista -Troubleshoot webMethods code flows -Handle deployment of full and patch releases/promotions to multiple environments -Collaborate with developers in creating project deployments and in troubleshooting related issues using change and incident management -Manage pre- production and production servers hosted in webMethods Integration Servers -Support the management of webServices, code deployments via CrossVista -Troubleshoot webMethods code flows -Handle deployment of full and patch releases/promotions to multiple environments -Collaborate with developers in creating project deployments and in troubleshooting related issues using change and incident management

  • Accenture
    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Senior Operations Analyst
      • Jun 2007 - Sep 2011

      -Provide application analysis/support to Navitaire’s Revenue Accounting System -Lead code migrations from pre-production to production environments -Analyse, test, resolve user /system errors or changes that converges development and implementation of automated support solutions -Simulate/ debug software code written in C and COBOL in development and QAT environments as part of root cause analysis plus propose and implement solutions to improve existing functionalities. -Tune shell scripts/ PERL tools as long-term solutions for functional/operational incidents. -Maintain Decision Support System used by airline customers in analyzing market trends on supply and demand of flights. -Administer and deliver software patches, code migrations and infrastructure configurations from pre-production to production environments. -Setup and test code necessary for root cause analysis of production issues in development environments -Tune VB/T-SQL scripts for solutions on functional incidents -Handle data conversion dry runs from testing to production environment. Show less

Education

  • Technological University of the Philippines

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