Experience

Currency Exchange Corporation Limited

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Store Manager

  • Aug 2021 - Present

  My main duties are supervising a Bureau Team to achieve and exceed sales targets and objectives through thedelivery of excellent customer service.Developing, leading and managing a small team of Sales Advisors, ensuring the highest standards ofpresentation are maintained and staff are fully trained on all aspects of the role.Dealing professionally and knowledgeably with all customer complaints/queries ensuring asatisfactory conclusion is met.Ensuring all Company policies are adhered including Health and Safety, AML and Security andensuring all Bureau employees are fully briefed and educated on any changes in policies or procedures.Undertaking marketing initiatives, to promote the Bureau and increase brand awareness.

• Shift Manager

  • Jul 2020 - Oct 2020



THOMAS EXCHANGE GLOBAL LIMITED

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Shift Manager

  • Apr 2019 - Jul 2020

  As Shift Manager my role in the company was to accurately and quickly respond to customers inquiries in person, written, and over the phone. Confidently promote products and services to clients and potential customers. Work independently and as a team member to meet branch and overall sales targets. Responsible to manage daily operational procedures including: branch opening and closings, inventory management, and branch appearance in the absence of the branch Manager. Team projects and initiatives as required (e.g. marketing projects). I had to report any suspicious transactions to the MLRO/Compliance Team through the internal reporting system. Training new and existing staff. Ensurimg that all currency stock were kept neat and tidy and balanced at the end of the day. Completing the end of the day procedures, checking credit cards receipts and inter branch transactions. Updating plasma screen rates, as well as rate boards displayed outside the premises. Ensuring all apparatus, instruments were properly working such as counting machines, plasma screens, printers, FED$ System, computers, air conditioners, CCTV, ADT, fog bandit, PDQ terminals ect. Preparing inter branch currencies and posting entries correctly. Ensuring that the customer money transfers were accurately processed. Ensuring all inventories were properly stocked including stationery and marketing materials. And I was always looking to be pro active to improve branch performance - profitability.

• Sales Advisor

  • Sep 2017 - Apr 2019

  Daily till operations serving between 150 to 300 customers per day. Working in different branches across Central London.



Morrisons

• India
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service Assistant

  • Aug 2015 - Sep 2017

  My primary job duties were assisting in sales, arranging and organizing products for display, answering questions about products, services, and policies, and assisting checkout operators as needed. My primary job duties were assisting in sales, arranging and organizing products for display, answering questions about products, services, and policies, and assisting checkout operators as needed.