Experience

Ontario Public Service Employees Union (OPSEU/SEFPO)

• Canada
• Civic and Social Organizations
• 1 - 100 Employee

• Customer Care Advocate

  • Mar 2021 - Present



P3 Collection Co.

• Canada
• Retail

• Small Business Owner

  • May 2020 - Present

  Responsible for researching and creating products while ensuring product complies with Health Canada’s regulations. Responsible for sourcing materials for product creation while building relationships with vendors. Develop and maintain website, various social media pages and digital marketing. Oversees all aspects of company operations from planning, purchasing and budget. Research new and current trends to help business succeed and offer customer satisfaction. Respond effectively to customer request via phone and email, as well as answer questions and inquiries. Create and manage various payment systems (Bookpi Invoice, PayPal, Shopify) Manage sales channel and updating ecommerce inventory via Shopify. Ability to organize high volume, fast paced shipping including searching, picking and confirming the accuracy of customer order for outbound orders. Show less



Marsh McLennan Agency - Canada

• Canada
• Insurance
• 1 - 100 Employee

• Purchase Specialist

  • Oct 2011 - Jan 2015

  Ensured Oracle purchasing systems operate reliably and correctly on a daily basis, including system administration. Prepared purchase orders and sent copies to suppliers and to departments originating requests. Prepared, maintained and reviewed purchasing files, reports and price lists. Tracked the status of requisition, contracts and orders. Checked shipments when they arrived to ensure that orders have been filled correctly. Approve bills for payment by receiving and forwarding documentation. Ensured minimum and maximum stock levels were adequately maintained and counted weekly. Show less



William Osler Health System

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Volunteer Staff

  • Sep 2006 - Apr 2012

  Provided customer service, helped transport patients to various clinic locations in and around the hospital. Assisted Physicians, Nurses and other health care staff as needed. Provided comfort and support to patients and their families before and after surgery. Directed patient care by feeding and visiting with long term care patients. Assisted in restocking medical supplies. Organized mail, incoming and outgoing files. Prepared patients for CT scans, Ultrasounds, X-Rays and Day Surgery procedures. Answered phones and responded to inquiries in ER department and front desk. Assisted patients and physiotherapists during therapy sessions (ex: preparing patients, retrieving equipment etc.) Show less



CIBC

• Canada
• Banking
• 700 & Above Employee

• Records Management Specialist

  • Oct 2008 - Aug 2011

  Gathered and verified information from online applications to provide information directly to internal and external customers. Received, sorted and prioritize all incoming request for information as instructed by the customer in various media formats (Microfiche, Microfilm, CIBC online) Performed data entry duties to (a) verify data and financial processes to ensure accuracy (b) input alpha-numeric data into data base/spreadsheet. Prepared, recorded, sorted and filed records from internal/external clients. Experience dealing with RRSP, MFLD, Consumer Loans, Personal Loans, Business Loans and Insurance policies. Show less