Experience

iKonTel

• India
• Telecommunications
• 1 - 100 Employee

• Team Leader

  • Dec 2014 - Present



Zing Club

• India
• Consumer Services
• 1 - 100 Employee

• Team Leader

  • Dec 2013 - Apr 2014

  Dec 2013 -2014 Dec 2013 -2014



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Team Leader

  • 2012 - 2013

  Managing a Team size of 15 to 20 Responsible for team performance, People Management, Floor Management Preparing daily workloads for staff & co-coordinating the daily allocation of work. Motivating the team to achieve high standards. Responsible for AHT, Attrition, Shrinkage, SLA, Call quality. Monitoring & reporting on standards & performance targets. Weekly team meetings, focusing on targets & achievements. Managing a Team size of 15 to 20 Responsible for team performance, People Management, Floor Management Preparing daily workloads for staff & co-coordinating the daily allocation of work. Motivating the team to achieve high standards. Responsible for AHT, Attrition, Shrinkage, SLA, Call quality. Monitoring & reporting on standards & performance targets. Weekly team meetings, focusing on targets & achievements.