Experience

SoulWallet

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• Customer Service (Sales & Service Dept.) Training and Quality Officer

  • Oct 2019 - Present

  ➡️Job Responsibilities: ✔️ Supporting role to Head of Quality Assurance on quality assurance when required. ✔️ Established long-lasting customer relationships to maximize sales opportunities and repeat business. ✔️ Trained junior agents on customer service excellence, boosting customer satisfaction rates. ✔️ Successfully generated new business via telephone sales, achieving profit growth targets. ✔️ Calling customers and taking complete details and analyzing the situation and offering him the right product. ✔️ Coordination with different banks with regards to customer cases. ✔️ Conveyed credit cards information to customers and respond to questions/inquiries that arise. Show less



RAKBANK

• United Arab Emirates
• Banking
• 700 & Above Employee

• Customer Service Officer

  • Feb 2010 - Feb 2013

  ➡️Job Responsibilities: ✔️ Upheld data accuracy on an internal database. ✔️ Responded to and summarized customer complaints and feedback. ✔️ Provided professional and helpful support to new and existing clients. ✔️ Maintaining a positive, empathetic, and professional attitude toward customers at all times. ✔️ Create and maintain reports on customer interactions ✔️ Communicating and coordinating with colleagues as necessary. ✔️ Convey credit cards information to customers and respond to questions/inquiries that arise. Show less



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• Team Manager (Citiphone Services)

  • Jan 2008 - Jan 2009

  ➡️Job Responsibilities: ✔️ Monitored team development, setting performance objectives and providing constructive feedback for continued growth. ✔️ Managing, directing, and supporting a team of Customer Resolution Officers to provide the highest level of customer service. ✔️ Following up with customers to ensure that they are satisfied with the resolution of their complaint. ✔️ Resolving customer complaints quickly and efficiently with great attention to detail.

• Team Manager (Telemarketing Sales)

  • Jun 2007 - Dec 2007

  ➡️Job Responsibilities: ✔️ Creating an inspiring team environment with an open communication culture. ✔️ Analyzed sales to identify top-performing products. ✔️ Setting clearteam goals. ✔️ Delegating tasks and setting deadlines for your internal team. ✔️ Prepared and presented reports, strategies and recommendations for consideration by senior management. ✔️ Monitored team development, setting performance objectives and providing constructive feedback for continued growth. ✔️ Guided staff to bolster overall team performance, resilience and cohesion Show less

• Citiphone Officer

  • Apr 2005 - Jun 2007

  ⚫Rowyah services (Agency for Citibank)➡️Job Responsibilities: ✔️ Assist In evaluating clients financial needs to identify and offer new Citi products and solutions.✔️ Interact with customer on inbound calls and provide customer service, as necessary. ✔️ Align client needs to product service solutions within a complex sales based environment. ✔️ Communicate the value and benefits associated with Citi products and services to clients. ✔️ Achieve monthly individual/team-based established sales goals. Show less



At & Co.

• India
• Marketing Services
• 1 - 100 Employee

• Admin / Sales Executive

  • Jun 2004 - Feb 2005

  ➡️Job Responsibilities: ✔️ Analyzed industry and competitor trends to enhance sales strategy. ✔️ Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients. ✔️ Fostered positive relationships with customers to enhance loyalty and retention. ✔️ Used cold-calling, email outreach and LinkedIn to source and develop opportunities. ✔️ Generated new leads and opportunities to maximize revenue. ✔️ Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment. ✔️ Built long-term relationships with customers and generated referrals from existing clients. Show less