Usama Khan

Head of Operations - Managed Services at vFairs
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Contact Information
Location
Islāmābād, Pakistan, PK
Languages
  • English Native or bilingual proficiency
  • Urdu Native or bilingual proficiency

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Candice Davis

Usama is hands down the biggest advocate and team player on the planet! His knowledge and understanding of the complexity of projects and events is remarkable. The impact he’s made on both our customers and internal team is invaluable. I can’t say enough about his work ethic and his professionalism on every level. I’m convinced there isn’t anything he can’t do. He is an absolute gem!

Yassine Mtiri

Mr. Usama is an absolute professional and delightful individual to work with. I had the chance to work with him when he was assigned to support the implementation of our 2022 Virtual MEPI Alumni Summit, by vFairs. I had seen the successful traits he had to offer. He is dedicated, organized, punctual, creative, very responsive, and easy to work with. He is open to suggestions and feedback. Mr. Usama is very good at being proactive, explaining what he needed from us and why, which enabled us to better adhere to deadlines, and understand the urgency. I look forward to working with him and his team again!

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Credentials

  • Administrative Human Resources
    HRCI
    Feb, 2021
    - Sep, 2024
  • Global Strategy
    Project Management Institute
    Feb, 2021
    - Sep, 2024
  • Organization Communication
    National Association of State Boards of Accountancy (NASBA)
    Feb, 2021
    - Sep, 2024
  • Strategic Thinking
    Project Management Institute
    Feb, 2021
    - Sep, 2024
  • Time Management Fundamentals
    NASBA
    Feb, 2021
    - Sep, 2024
  • Human Resources: Understanding HR Systems Features and Benefits
    LinkedIn
    Jan, 2021
    - Sep, 2024
  • Project Management Simplified
    Project Management Institute
    Dec, 2020
    - Sep, 2024

Experience

    • United States
    • Technology, Information and Internet
    • 200 - 300 Employee
    • Head of Operations - Managed Services
      • Feb 2023 - Present

    • Project Manager
      • Jan 2022 - Present

      - Ownership of the project life cycle, including project initiation and project closure.- Work with Development / Product / Engineering / Infra / QA and Design Teams to ensure timely delivery of project scope and requirements.- Provide leadership to project team and ensure team members meet project goals.- Utilize Agile project management practices and engineering processes to ensure the delivery of high-quality results to each client.- Generate and present progress reports, proposals, documentation of requirements and presentations to different groups, including the project team, sponsors, and stakeholders.

    • Operations Lead
      • Sep 2021 - Present

      - Handling a diverse range of regions, including the USA, South America, Canada, Middle East, Asia, Australia, New Zealand, Africa, UK & Europe.- Managing 5 teams of 35 individuals globally, contributing to the successful completion of various projects.- Responsible for Formulation of Policies and Procedures, ensuring smooth operations.- Monitoring team progress through a real-time reporting dashboard to maintain transparency with stakeholders.- Managing departmental requirements and distribution of resources.- Identifying and managing potential risks and their mitigation.

    • Project Coordinator
      • Mar 2021 - Jan 2022

      - Planning, executing and overseeing inspection and testing of products to confirm quality conformance.- Investigating and analyzing product complaints to ensure closure in accordance with company guidelines and external regulatory requirements.- Managing customer on-boarding, relationships and retention.

    • Pakistan
    • Public Safety
    • 1 - 100 Employee
    • Intern - Growth & Marketing
      • Jun 2019 - Aug 2019

      Offered assistance in Marketing, Growth, Automation and HR Integration.Key Roles:- Automation of In-House Human Resource on Agile Based Systems.- Improving Corporate Communications.- Digital Media Marketing, Target Market Engagement and Content Generation.- Business Development in terms of Growth & Revenue.- Developed SOPs for Disaster Mitigation Program with Total Parco Petroleum. Offered assistance in Marketing, Growth, Automation and HR Integration.Key Roles:- Automation of In-House Human Resource on Agile Based Systems.- Improving Corporate Communications.- Digital Media Marketing, Target Market Engagement and Content Generation.- Business Development in terms of Growth & Revenue.- Developed SOPs for Disaster Mitigation Program with Total Parco Petroleum.

    • Pakistan
    • Government Relations Services
    • 1 - 100 Employee
    • Intern - General Services
      • Jun 2018 - Sep 2018

      Offered assistance in Administration, Protocol and Human Resource.Key Roles:- Worked under direct Supervision of Director General Services.- Drafted & Proof-Read Official Notifications and Memorandums.- Assisted with Protocol Arrangements of Delegations.- Assisted with Human Resource Management & Allocation. Offered assistance in Administration, Protocol and Human Resource.Key Roles:- Worked under direct Supervision of Director General Services.- Drafted & Proof-Read Official Notifications and Memorandums.- Assisted with Protocol Arrangements of Delegations.- Assisted with Human Resource Management & Allocation.

Education

  • Air University
    Bachelor of Business Administration (Hons') - BBA, Majors in Project Management / Marketing
    2016 - 2020
  • Federal Board of Education
    Higher Secondary School Certificate, Humanities
    2014 - 2015
  • University of Cambridge
    GCE Ordinary Levels, Business Studies
    2010 - 2011

Community

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