Experience

Central JD FinTech

• Thailand
• Financial Services
• 1 - 100 Employee

• Call Center Supervisor

  • May 2019 - Present

  -Assist customer in resolving and complaints E-Wallet Product. -Coordinate system team and department in editing refund or mistake via E-wallet Product. -Responsible for managing and maintaining appropriate service level agreement(SLAs) to support customers. -Prepare process flow and document used for supporting customers. -Working as a team to achieve the profit goal. -Train and coach new staff how to support customers by on the job training and knowledge transfer. - Responsible Project Outbound Telesales via Dolfin Money by Kbank. Show less



KASIKORNBANK

• Thailand
• Banking
• 700 & Above Employee

• Cash Management Specialist

  • Oct 2010 - May 2018

  - Assist customer in resolving issues and complaints concerning all cash management products or servicesand establish good work relationship with customer. - Provide all cash management products or service information by answering questions and offering assistance to customers. - Coordinate system team when the technical problems and Responsible for system delivery and solve technical problems such as checking file to import or export file Payroll, Direct Debit, SMART Credit, BAHTNET, etc. - Advice to customer using products and services of Cash Management Services. - Prepare process flow and document used for supporting customers. - Responsible for managing and maintaining appropriate service level agreements(SLAs) to support customers. - Train and coach new staff how to support customers by on the job training and knowledge transfer. Show less



UOB

• Singapore
• Banking
• 700 & Above Employee

• VIP Unit Call Center

  • Jul 2008 - Sep 2010

  - Making inbound call and solve customer complaint. - Handle and response to customer inquires such as promotions, billing, etc. - Responsible and adjust customer inquires. - Working as a team to achieve the profit goal. - Making inbound call and solve customer complaint. - Handle and response to customer inquires such as promotions, billing, etc. - Responsible and adjust customer inquires. - Working as a team to achieve the profit goal.



Truemove Company

• Ratchadapisak

• Call Center Agent

  • Sep 2002 - Jun 2008

  - Making inbound call and solve customer complaint. - Handle and response to customer inquires such as promotions, billing, network, mobile phone, etc. - Responsible and adjust customer inquires. - Working as a team to achieve the profit goal. - Making inbound call and solve customer complaint. - Handle and response to customer inquires such as promotions, billing, network, mobile phone, etc. - Responsible and adjust customer inquires. - Working as a team to achieve the profit goal.