Experience

Getin Noble Bank S.A.

• Poland
• Financial Services
• 100 - 200 Employee

• Business Analyst in Software Development Department

  • May 2017 - Present

• Phone Debt Collection Team Manager/Internal Auditor

  • Jan 2009 - May 2017

  • Creating and implementing debt collection strategies• Creating organizational regulations, procedures, instructions;• Management of several dozen call centers - hiring, motivating, setting goals • Creating sms, e-mail and phone campaigns• development of conversation standards for employees• creating sample letters• drafting of resolutions and ordinances• supervision of the debt collection process - its analysis and implementation of necessary changes• Development and implementation of a functional control system at the Telephone Debt Collection Department• Analysis of processes taking place at the Telephone and Field Debt Collection Departments and recommendation of changes• Giving opinions on banking procedures, • Creating and updating procedures, instructions for the Phone Debt Collection Department.• Approval of responses to complaints addressed through the KNF, GIODO, UOKiK• My role as a Project manager included the implementation of a professional GPS vehicle monitoring system and a system for recording conversations of field debt collectors• Creating business specifications, perform acceptance tests for implementation of initiatives in debt collection systems:



Self Employed

• Real Estate
• 1 - 100 Employee

• Analyst, Infobroker

  • Jul 2006 - Jan 2009

  Marketing and economic analysis



Bensari Consulting

• Poland
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Debt Collection Team Manager

  • Oct 2001 - Jun 2006

  • Creating and implementing debt collection strategy• Managing call center• Recruiting and training employees,• Collaborating on modifying for MR4 -debt collection system • Organization of visits to fairs, conferences, • Preparing advertising material