Experience

HearMe.pl

• Poland
• Mental Health Care
• 1 - 100 Employee

• Head of Customer Success

  • Sep 2022 - Present

• Customer Success Manager

  • Jun 2022 - Sep 2022



Worksmile

• Poland
• Human Resources
• 1 - 100 Employee

• Account Manager

  • Oct 2021 - Jun 2022

  - Building and maintaining trusting relationships with Key customers - Working with other teams to achieve and maintain a high level of customer satisfaction - Managing onboarding process - Initiating and finalizing up-sell/cross-sell - Building and maintaining trusting relationships with Key customers - Working with other teams to achieve and maintain a high level of customer satisfaction - Managing onboarding process - Initiating and finalizing up-sell/cross-sell



Packhelp

• Poland
• Packaging and Containers Manufacturing
• 100 - 200 Employee

• Senior Account Manager

  • Jan 2020 - Sep 2021

  - Maintaining continuous communication and re-engaging acquired accounts- Building and maintaining relationships with Key Customers- Handling after-sales process - Up-selling, cross-selling, negotiating pricing levels with recurring customers- Ensuring customer satisfaction and resolving complaints- Assisting managers in training new hires

• Sales Executive

  • Nov 2018 - Jan 2020

  - Managing sales process (advising, preparing quotes, negotiating) - Collaborating closely with the Production, Logistics, and Accounting team- Managing leads using CRM platform and forecasting revenue - Processing incoming sales orders- Achieving sales targets



Rainbow Tours S.A

• Leisure, Travel & Tourism
• 200 - 300 Employee

• Tour operator representative

  • Jun 2014 - Sep 2018

  - Handling incoming groups of tourists - Selling travel packages - Planning tour itineraries, applying knowledge of travel routes and destination sites - Resolving service, and accommodations issues as well as emergent situations - Collaborating with local agencies and partners - Handling incoming groups of tourists - Selling travel packages - Planning tour itineraries, applying knowledge of travel routes and destination sites - Resolving service, and accommodations issues as well as emergent situations - Collaborating with local agencies and partners