Experience

UJA-Federation of New York

• United States
• Fundraising
• 300 - 400 Employee

• Executive Assistant

  • Jan 2018 - Present

  Manage all administrative duties for 2 EVPs, handling correspondence and communications, maintaining calendars, scheduling appointments and arranging conference calls. Organize and maintain paper and electronic files, including extensive contact database. Prepare and process invoices, check requests and business expense reimbursements. Greet visitors and coordinate catering services and hospitality for EVPs and their guests. Manage all administrative duties for 2 EVPs, handling correspondence and communications, maintaining calendars, scheduling appointments and arranging conference calls. Organize and maintain paper and electronic files, including extensive contact database. Prepare and process invoices, check requests and business expense reimbursements. Greet visitors and coordinate catering services and hospitality for EVPs and their guests.



Armour Beauty

• Brooklyn NY

• Head of Operations

  • Mar 2013 - Jun 2017

  Worked closely with CEO to evaluate new sales opportunities, enhance marketing strategies, and maximize efficiency of operations. Prepared invoices, reconciled accounts receivables, and processed payments. Managed inventory and arranged order shipments Worked closely with CEO to evaluate new sales opportunities, enhance marketing strategies, and maximize efficiency of operations. Prepared invoices, reconciled accounts receivables, and processed payments. Managed inventory and arranged order shipments



Martha Stewart Living Omnimedia

• United States
• Book and Periodical Publishing
• 100 - 200 Employee

• Administrative Assistant-Legal Department

  • Jan 2005 - Jun 2006

  Created and managed an extensive database for all of the Company's new and existing legal files, streamlining and reorganizing as necessary. Provided general assistance to a team of three attorneys and one paralegal, answering calls, responding to emails and conducting research. Assisted Paralegal with the compilation and distribution of materials for Board Meetings and Annual Shareholder Meetings. Managed office supplies. Created and managed an extensive database for all of the Company's new and existing legal files, streamlining and reorganizing as necessary. Provided general assistance to a team of three attorneys and one paralegal, answering calls, responding to emails and conducting research. Assisted Paralegal with the compilation and distribution of materials for Board Meetings and Annual Shareholder Meetings. Managed office supplies.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Assistant to Local Telecom Manager

  • Nov 2002 - Oct 2003

  Tracked field technicians' adherence to schedules. Compiled and analyzed data for presentation to upper management. Increased team's productivity by 20% through improved schedule management. Contacted customers to ensure their satisfaction and minimize repeat service requests.

• Field Technician

  • Oct 2000 - Nov 2002

  Installed and repaired telephone lines for residential and commercial clients.

• Acting Call Center Supervisor

  • Jan 1998 - Oct 2000

  Coached and supervised a team of call center customer service associates. Provided best practice procedures and various problem-solving techniques in order to maximize customer satisfaction and employee morale. Established interdepartmental liaisons and improved team's efficiency. Resolved customer complaints as necessary.

• Customer Service/Sales Associate

  • Aug 1995 - Jan 1998

  Handled heavy consumer call volume. Recommended appropriate Company products and services, issued service orders and resolved billing disputes. As trouble-shooter, provided solutions in escalated customer situations, correcting service order errors and scheduling emergency appointments as needed.