Experience

Electro Automation Ltd

• Ireland
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Contracts Administrator

  • Sep 2018 - Present

  Support to the Maintenance Contracts Supervisor to ensure that all customers obtain a premium service experience when communicating with Electro Automation. Responsibilities include the day-to-day administration within the Customer Service Department, dealing with enquiries and processing of service-related documentation and invoicing. Support to the Maintenance Contracts Supervisor to ensure that all customers obtain a premium service experience when communicating with Electro Automation. Responsibilities include the day-to-day administration within the Customer Service Department, dealing with enquiries and processing of service-related documentation and invoicing.



Electro Automation Ltd

• Ireland
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Marketing Executive

  • Mar 2012 - Jan 2015

  Re-design and update of Electro Automation's website and creation of corporate social media profiles to increase our online presence across platforms such as LinkedIn and Twitter. Management of Google Adwords campaigns and reporting of the success of these campaigns on a monthly basis. Reporting and management of SEO improvement on a monthly basis. Creation of a full Marketing audit across the Electro Automation Group.Creation and implementation of brand guidelines and audit of our Electro Automation brand and logo. Re-design of our stationery suite. I established a Case Study library detailing the installation of large and interesting automated systems. Also the creation of a Gallery section on our website so potential customers can browse our installations. Compilation of target-specific databases suitable to our business.Design and creation of eMarketing campaigns to target new customers and cross-sell our products to existing clients. Managing and reporting of the campaigns success using Sales Force. Creation of multiple Marketing campaigns across all sectors, using online and print methods. Advertising of Electro Automation at multiple exhibitions and showcasing our range of products and services and investigating of sponsorship opportunities. In 2013, these included 2 European congresses.Design of new product literature.

• ITS Key Accounts Manager

  • Sep 2011 - Mar 2012

  Point of contact for EA Key Accounts Management of all aspects of accounts including Sales and Administration and issuing of monthly activity reports Management and supervision of delivery of existing maintenance & installation contracts and projects to meet delivery, cost and quality requirementsAssisting in project Tender documentation and compilation of this documentationCreation of processes and procedures in how EA interact with our Key Accounts and ensuring all customer SLA’s were met or exceeded where possible and achieving pre-defined KPI’sAssessment of leads within the ongoing business to identify commercial opportunities and promote and develop ITS business

• Administrator for ITS Division

  • Feb 2011 - Sep 2011

  Providing quotes for other ITS customers and administrating their contracts while providing them with excellent Customer ServiceAsset register control and tracking and ITS equipment and returns Invoicing and creating of Sales Files and materials Purchase Orders Planning and organising ITS Ireland seminars and technical talks Supporting the ITS Key Accounts Manager and the ITS Sales Director in general administration dutiesLogging of callouts and tracking of these to meet our Target Time to Repair and scheduling of ITS Engineers for Maintenance Service and Callouts and processing of their Time Sheets