Ursu Florentin

Service Manager/Team Leader/Implementation and Maintenance Specialist at VEO Worldwide Services
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Contact Information
us****@****om
(386) 825-5501
Location
Romania, RO

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Credentials

  • Six Sigma Green Belt
    Lean Six Sigma International Association of Professionals
    Sep, 2017
    - Nov, 2024
  • Designing Business Intelligence Solutions with Microsoft SQL Swerver 2014
    ITAdviser
    Nov, 2016
    - Nov, 2024
  • ISTQB Certified Tester
    SEETB
    Mar, 2013
    - Nov, 2024
  • ITIL Service Strategy
    APMG International
    Mar, 2013
    - Nov, 2024
  • ITIL Service Operation
    APMG International
    Dec, 2012
    - Nov, 2024
  • Notiuni de proprietate intelectuala . Relatia dintre proprietatea intelectuala si standardizare
    ASRO - Romanian Standards Association
    Apr, 2011
    - Nov, 2024
  • ITIL V3 foundation certificate
    APMG International
    Feb, 2011
    - Nov, 2024
  • Advanced English
    Bell Language School
  • French B2 - Independent user
    Eucom Business Language
  • General Equipment Automation - HMIScada Simplicity
    General Equipment Automation SRL
  • ITIL Service Strategy
    APMG International
  • ITIL Service Transition
    APMG International

Experience

  • VEO Worldwide Services
    • Romania
    • International Trade and Development
    • 500 - 600 Employee
    • Service Manager/Team Leader/Implementation and Maintenance Specialist
      • Mar 2018 - Present

      As Implementation and Maintenance Specialist needed to develop processes, work procedures, dashboards and solutions to optimise department activities, propose improvements to applications and to make implementation work of new applications or to maintain existing systems.

    • Team Leader/Implementation and Maintenance Specialist la VEO Worldwide Services
      • Mar 2008 - Present

  • OMV Petrom Global Solutions SRL
    • Service Manager/ Implementation and Maintenance Specialist
      • Jul 2016 - Mar 2018

      As Implementation and Maintenance Specialist needed to develop processes, work procedures and solutionsto optimise department activities, propose improvements to applications and to make implementation work ofnew applications or to maintain existing systems.As Service Manager I needed to manage our work order system, including invoice logging, and generateservice invoices, provide customers with the information they need to rent or purchase equipment that isappropriate for their project and support the manager in planning activities and resources

    • Local Applications Support
      • Jun 2009 - Jul 2016

  • S.C. Dalkia Termo Prahova S.R.L.
    • Applications and Database Administrator
      • Jan 2009 - Jul 2009

      Taking part of the team that manages ERP (Navision) and CRM systems. Managing the backup, strategy and plans in the Dalkia Datacenter

  • Vodafone
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Customer Service Representative
      • Jul 2008 - Dec 2008

Education

  • Universitatea Petrol-Gaze din Ploiești
    Licenta, Informatică
    2005 - 2008

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