Experience

IMS EVOLVE

• United Kingdom
• Software Development
• 1 - 100 Employee

• Programme Manager

  • Apr 2017 - Present

• Project Manager

  • Jan 2016 - Apr 2017



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Planning & Response Manager

  • Jan 2014 - Jan 2016

  • Delivering robust seasonal plans that ensure minimal adverse impact to our operations, colleagues and customers • Ensuring any additional work requests add value and resolving any resulting impacts to the business• Representing Maintenance at Retail meetings, including presenting to Store Directors and wider support functions• Engaging stakeholders at all levels of the business in their role in the plans and following up with regular touch points through each season• Improved the annual stock take process, delivering savings to business balance sheet and earning commendations from external auditors (PwC)• Implementing a robust severe weather cost tracking and recharge process, allowing for money to be released back into field teams budgets• Collaborating with Engineering to remove non-value adding planned works, releasing time back into technician capacity• Growing the capability of my team and supporting them to be at their best Show less

• Planning & Response Co-Ordinator

  • Mar 2011 - Jan 2014

  • Leading the Tesco Maintenance Snow Plan• Running daily conference calls with internal teams and external contractors• Putting together daily updates for internal leadership team and high-level updates for Tesco Property directors• Carrying out all of the above on weekends and Bank Holidays on call• Recognised for snow plan success with values award from UK Property Director• Leading the Maintenance response to ‘ad-hoc’ incidents, investigating exceptional issues, identifying root causes and sharing learnings with our wider teams Show less

• Business Systems Administrator

  • Oct 2009 - Mar 2011

  Systems Admin for Verisae Asset Management System, used nationwide by Tesco GB and over 300 maintenance suppliers;• Data input into system, including contractor setup, internal maintenance schedules and user logins for over 2.000 sites and 1,500 users• Proactively ensuring data on system is accurate and reliable, including reviewing the system for inaccuracies and the creation and maintenance of up-to-date records that fill gaps in existing system architecture• Providing email, telephone and face to face support for end users and liaising with Verisae Support to resolve issues with the system, including root cause analysis of faults• Frequently praised for high level of service by other departments within Tesco Maintenance and external contractors Show less