Experience

SquareOne Technologies

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Inside Sales Specialist

  • May 2023 - Present



ABZER

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Coordinator

  • Apr 2022 - May 2023

  * Coordinate project management activities, resources and information. * Liaise with employees to identify and define requirements, scoping documentation. * Assign tasks to internal teams and assist with schedule management. * Creating task and assignment in helpdesk system. * Update project progress and handle any issues that arise with the team and management. * Act as the point of contact and communicate project status to all participants and management. * Monitor working hours, plans and expenditures. * Create and maintain comprehensive project documentation, plans and reports. * Manage agendas/appointments etc. for the management. * Submit timely reports and prepare MOM/presentations/proposals as assigned. * Completes operational requirements by scheduling and assigning employees and following up on work results. Show less



Eagles Communication Consultancy - ECC

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Coordinator

  • Jan 2020 - Sep 2021

  * Communicate with clients to identify and define project requirements, scope and objectives. * Coordinate activities, resources and information. * Help prepare project proposals, timeframes, schedule and budget. * Manage, control and coordinate project schedule & implementation to make sure the project to be completed on time. * Monitor and track project’s progress and handle any issues that arise. * Prepare/update project status reports, process invoices, update tracking reports and maintain files for due diligence and financials. * Create and maintain comprehensive project documentation, plans and reports. * Regular follow up with clientele for the revenue collection, up-selling, solving technical disputes, maintaining accounts receivable performance and payer related issues. * Meeting corporate clients and giving company presentations and Technical Product Introductions. Show less



TMC (TallyMarks Consulting)

• Pakistan
• IT Services and IT Consulting
• 200 - 300 Employee

• • Dec 2018 - Jan 2020

  * Actively doing inside sales and maintaining Sales Life Cycle database and profiling of customers from Pakistan,UAE and KSA markets.* Negotiating on Payment Schedules via calling and emailing to make sure smooth cash inflow against the set milestones of the project with the clientele.* Regular follow up with clientele for the revenue collection, up-selling, solving technical disputes, maintaining accounts receivable performance and payer related issues. * Meeting corporate clients and giving company presentations and Technical Product Introductions.* Hands on experience on working with CRMs like (Hubspot, Sugar CRM, SAP Learning Hub Portal,Qlik Partner Portal, Podio,etc).* Successfully completed several SAP Certifications for HR, Sales and Marketing modules.* Participating in Corporate events to widen network and hunt for sales prospects.* Successfully lead a team of 11 inside and outside corporate sales professionals.* Actively doing Technical Proposal writing, request for proposal/ quotation (RFPs / RFQs) and participating in tenders.* Preparing over all customer profiling report to evaluate the clientele on quarterly basis.* Develops and maintains positive client relationship and coordinate with clients with various functions within the company to ensure client requests are handled appropriately. * Responsible for Qualified Sales Lead generation and architecting solution driven Business Strategies. Show less

• • Oct 2016 - Nov 2018

  * Hands on experience on working with CRMs like (Hubspot, Sugar CRM etc).* Successfully completed several SAP Certifications for HR, Sales and Marketing modules.* Awarded Sales Architect Performer of the year for three consecutive years.* Following up with customers for payment collection, solving technical issues throughout the order to payment cycle of the project.* Involved in inside sales and inside sales management.* SINGLE-HANDEDLY managing corporate Events and participating in corporate industry events.* Successfully lead a team of 20 inside and outside corporate sales professionals.* Interviewing and leading Training of the new induction of employees.* Participating in tenders and preparing request for quotation (RFQs) document, Technical Proposal Writing.* Preparing over all customer profiling report to evaluate the clientele on quarterly basis.* Coordinating with internal departments to resolve the client’s day to day and ongoing issues and take the proper follow up whether the client’s queries and complaints are dealt properly. * Responsible for managing all aspects of the business relationship with the clients. * Responsible for negotiations on after sales services.* Develop Account Plans, Account Strategy and its execution.* Develops and maintains positive client relationship and coordinate with clients with various functions within the company to ensure client requests are handled appropriately. * Identify sales prospects and contact these and other accounts as assigned.* Developing new sales strategies to generate revenue. Show less

• • May 2014 - Sep 2016

  * Clear cut understanding of company goals, and work accordingly to achieve the goals.* Provide proactive recommendations to meet marketing goals and objectives.* Accomplished marketing and organization mission by completing related results as needed.* Prepare marketing strategies alongside other company executives and staff.* Designing brochures and making presentations.* Maintain customer relationship programs and track customer satisfaction. * Develop and lead a marketing team that will develop and execute new concepts, business models, channels and partners to position business as innovator and leader.* Stay updated with latest marketing trends and competitor activities.* Recommend creative and cost effective promotional activities.* Developing new sales strategies to generate revenue.* Follow up on new leads and referrals resulting from field activity.* Identify sales prospects and contact these and other accounts as assigned.* Prepare presentations, proposals and sales contracts.* Deliver demonstrations of the subject.* Run successful discovery sessions to identify the customers’ requirements.* Develop and maintain sales materials and current product knowledge.* Establish and maintain current client and potential client relationships.* Participate in marketing events such as seminars, training, trade shows, and telemarketing events. Show less



ibex

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• CUSTOMER SUPPORT EXECUTIVE - OPERATIONS

  • Jan 2014 - Apr 2014

  * Attracts potential customers by answering product and service questions; suggesting information about other products and services. * To maintain a healthy costumer’s relationship at all time, with costumer service key at entry level. * Opens customer accounts by recording account information. * Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Recommends potential products or services to management by collecting customer information and analyzing customer needs. * Prepares product or service reports by collecting and analyzing customer information. * Follow up to ensure that appropriate actions were taken on customers' requests. * Preparing reports on the activities of the team. * Rendering useful administrative support to other members of the customer care team. Show less