Experience

Wellness101 with Urmi

• India
• Wellness and Fitness Services
• 1 - 100 Employee

• • Feb 2022 - Present

• • Dec 2012 - Present

  Entrepreneurial venture: URMI's CULINARIALaunched in December 2012 • Providing Culinary Solutions - Honing Cookery Skills to teaching Social Dining Etiquette• Conduct culinary classes for a niche segment – working professionals and expats• Using social media (Facebook/Instagram/Twitter/Website) to reach out to a larger customer base



Yoga Vidya Pranic Healing Foundation of Karnataka

• Pranic Healer/Arhatic Yoga

  • Jan 2014 - Present

  Practise an energy based healing modality that helps alleviate physical, psychological, relationship, business and environmental problems. Practise an energy based healing modality that helps alleviate physical, psychological, relationship, business and environmental problems.



TAXSHE SERVICES PVT LTD

• India
• Travel Arrangements
• 1 - 100 Employee

• Partner

  • Dec 2020 - May 2023

  🚘 Taxshe Breakfree 🚘 a unique platform where women coaches enable women and young adults to drive their own cars, in their own locations, at their own designated timings. A platform where women are not rushed into learning, where you are given the patience, space and safety to learn at your own pace. A training full of wonderful conversations where you won’t even realise how soon you have learnt to drive, how soon you have become independent. Operational currently in Bangalore and Delhi NCR. Show less



Happy mcGarrybowen

• Manager – Administration and PR

  • May 2017 - Jul 2020

  • Primary point of contact for service delivery across various functions for a team of 140+ staff pan India • General Affairs and Admin Operations • Front Office & Facility Management • PR Desk • Procurement & Purchase • Vendor Management & Relationship • Data management • Primary point of contact for service delivery across various functions for a team of 140+ staff pan India • General Affairs and Admin Operations • Front Office & Facility Management • PR Desk • Procurement & Purchase • Vendor Management & Relationship • Data management



F5 Escapes

• India
• Travel Arrangements
• 1 - 100 Employee

• Manager – Operations/Travel Planner & Tour Lead

  • Oct 2016 - Mar 2017

  • Curating Tours • Scheduling & Planning itinerary • Thorough background checks of participating travel partners • Coordinating travel arrangements • 24x7 Support to Tour Leads while the tours were in progress • Crisis management during emergencies • Feedback analysis • Led successful group tours • Track vendor pricing, rebates and service levels • Customer Relationship • Curating Tours • Scheduling & Planning itinerary • Thorough background checks of participating travel partners • Coordinating travel arrangements • 24x7 Support to Tour Leads while the tours were in progress • Crisis management during emergencies • Feedback analysis • Led successful group tours • Track vendor pricing, rebates and service levels • Customer Relationship



Gurome

• United States
• Higher Education
• 1 - 100 Employee

• Consulting & Student Services Coordinator

  • Mar 2011 - Sep 2012

  • Facilitating Counselling sessions between Students and Faculty • Communicating with current and potential students via emails, voice calls & social media • Back office administration • MIS Reporting • Facilitating Counselling sessions between Students and Faculty • Communicating with current and potential students via emails, voice calls & social media • Back office administration • MIS Reporting



IDEA CELLULAR Ltd. (AP Circle)

• Assistant Manager – Activations (CRM)

  • Jun 2002 - May 2004

  • Lead a team of 20+ Associates and Team Leaders responsible for service activations and changes • Formulated processes to ensure service level agreements were met • Comparative Analysis for Sales Reviews • Part of the Core team for Billing System Migration • Lead a team of 20+ Associates and Team Leaders responsible for service activations and changes • Formulated processes to ensure service level agreements were met • Comparative Analysis for Sales Reviews • Part of the Core team for Billing System Migration



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• • Nov 1999 - Oct 2000

  • Independently managed the only direct teleshop of the company• Closed Sales Targets every month for Corporate connections• Established an escalation resolution procedure for customer complaints with a 24 hour turnaround time.

• • Nov 1996 - Oct 1999

  • Managed a team of 20+ Associates responsible for customer service, sales & quality metrics.• Standardised information delivery to customers and reduced call abandoned rates to less than 1%• Ensured process compliance & industry benchmarking to develop new services• Training & development of new recruits



Taj Bengal, Taj Group of Hotels

• F&B Services

  • Oct 1991 - Oct 1996

  • Handling business group requirements for residential conferences. • Coordinating with tour groups. • Interaction with regular and VIP guests to cater to special requests. • Generating revenue reports. • Staff scheduling. • Handling business group requirements for residential conferences. • Coordinating with tour groups. • Interaction with regular and VIP guests to cater to special requests. • Generating revenue reports. • Staff scheduling.